Guest Experience Lead | University Park Village - Fort Worth

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future, including an equitable, inclusive and growth‑focused environment for our people. Job Summary The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in‑store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Lead is part of the store leadership team and drives store performance on the floor through guest experience and team achievement of daily sales or unit targets. They provide input to team member performance evaluations, recommend hiring decisions, and serve as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities Of The Job Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable). Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Conduct preparation activities to ensure in‑store readiness for guests and maintain the operational excellence of the store throughout the shift. Open and close the store in accordance with the opening and closing procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results. Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training. Address team member performance and support their ongoing learning and development by providing direct feedback and in‑the‑moment recognition, coaching, demonstrations, and hands‑on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment. Eligibility Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to the assigned store with reliable transportation methods. Schedule/Availability The work schedule can vary based on store needs. Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays. During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members. Experience 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations). Some experience in leading, mentoring, or delegating with others. Job Assets (Nice to Have) Education: High school diploma/GED/equivalent, or above. Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers). For experiential stores with food/beverage service only: Food safety and/or liquor service certification. What We Look For Inclusion & Diversity: Create and support an inclusive environment that values and celebrates differences. Integrity: Behave in an honest, fair, and ethical manner. Guest Experience: Actively create an inclusive, high‑caliber experience and connection for every guest through team members. Leadership: Be able and desire to lead and inspire others; motivate, empower, develop, and direct people as they work. Collaboration and Teamwork: Work productively with and support others to achieve common goals; seek connections, partnerships, and diverse perspectives. Decision Making/Problem Solving: Use logic and reasoning to evaluate alternatives and make effective, timely decisions. Adaptability/Agility: Navigate uncertainty and ambiguity and can change priorities in a fast‑paced environment; recover quickly from setbacks. Interactive Communication: Convey information effectively and understand information shared while interacting with others. Work Context Work involves moving through the store with bright lights and loud music. Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices. Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg). For experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages. Compensation & Benefits Package Base Pay Range : $21.50 – $24.74/hour, subject to minimum wage in the location. Target Bonus : $2.00/hour. Total Target Base Pay Range : $23.50 – $26.74/hour. Lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job‑related knowledge, skills, experience, and internal equity. Employees in this position are eligible for our competitive bonus program, subject to eligibility requirements. At Lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth. Extended health and dental benefits, and mental health plans. Paid time off. Savings and retirement plan matching. Generous employee discount. Fitness & yoga classes. Parenthood top‑up. Extensive catalog of development course offerings. People networks, mentorship programs, and leadership series. EEO Statement We are an equal‑opportunity employer. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. #J-18808-Ljbffr lululemon