Data Center Operations Manager - Night Shift, AWS DC Operations (DCO)

Manage Cloud Infrastructure TeamAWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities include prioritizing and assigning trouble tickets to data center technicians and operators, managing the performance of a diverse team of data center operation professionals, developing and driving career planning for data center teams, leading recruiting and onboarding efforts, managing performance management activities for team members, managing and delivering mid-size projects, ensuring effective and efficient management of day-to-day data center operations, learning and becoming a subject matter expert across all aspects in data center operations, inspiring and guiding improvement in team process, technology innovation and automation, managing large scale events (outages) and acting as the call leader, managing and improving workflows and throughput for data centers operations, recommending, documenting, and overseeing policies and procedures to meet industry best practices and to meet required SLAs, maintaining on-call schedule coordination and attendance, and being passionate about the quality and quantity of services being provided, and continuously striving to improve our Customer Experience.A day in the life involves ensuring overall availability and reliability to meet or exceed defined service levels of data center operations. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.Basic Qualifications- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent- 2+ years of people management experience- 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experiencePreferred Qualifications- 2+ years of computer hardware experience, including troubleshooting and repairing experience- Experience in technical writing in a relevant field- Experience with system management tools and client/server environments- Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at GA, Hampton - 78,400.00 - 137,300.00 USD annually