Regional Risk Investigations Manager job at Control Risks Group Holdings in San Francisco, CA

Title: Regional Risk Investigations Manager - Trust And Safety Location: San Francisco CA US Overview Control Risks’ Embedded Consulting team is hiring a Regional Operations Manager for the Americas to support a major tech client. This role works with investigations to monitor and mitigate platform risks to the company and its user base. Responsibilities Identify, organize, drive, and supervise daily tasks and projects for the Americas embedded program; work with the client and direct reports to develop and execute projects. Serve as the ultimate subject matter expert in product development and quality; ensure projects are completed in a timely manner to the high standards of the program. Prioritize team responsibilities in line with the client’s mission. Lead the scheduling team, providing guidance and mentorship to ensure optimal performance. Identify new requirements and embrace developing new responsibilities. Adjust procedures, policies, and business practices as needed. Identify programmatic and training needs of the team and communicate these to the client manager or Control Risks as appropriate (e.g., staffing requirements, vendor tool needs, training, conference/event attendance). Model best business practices and professional behavior; provide feedback and guidance to analysts. Work on complex cases for the investigations team. Requirements 8-10 years of experience or demonstrated skills as a Regional Operations Manager. Proficiency in SQL. Experience with data analysis tools and techniques; utilize data insights to inform risk management decisions. Previous experience in trust & safety, fraud detection, or risk management within a user-centric platform. Demonstrated ability as a forward-thinking strategist, anticipating emerging risks and devising effective strategies, products, and methodologies. Understanding of criminal applications of technology preferred. Experience crafting and delivering comprehensive intelligence reports on geopolitical, cyber, and violent actor behaviours and their impact on product exposure. Track record of analyzing and mitigating high-impact threats and threat actors. Proven ability to apply analytical and statistical methods to address real-world challenges using extensive data. Experience managing projects with organization-wide implications and collaborating with cross-functional stakeholders across multiple locations and time zones. Excellent communication and presentation skills, including conveying complex data and insights to diverse audiences. Proficiency in French, Mandarin, or Spanish a plus. Benefits Competitive compensation and benefits package, detailed in the full job offer. Discretionary bonus scheme based on company and individual performance. Hybrid working arrangements where possible, supporting flexible and remote work. Medical, Prescription, FSA, Dental, Vision, Life and AD&D, Voluntary Life and AD&D, Disability, 401(k) retirement. Nationwide pet insurance, Employee Assistance Program. Compensation The base salary range for this position is $125,000-135,000 per year. Exact compensation offered may vary depending on job‑related knowledge, skills, and experience. Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Control Risks participates in the E‑Verify program to confirm employment authorization of all newly hired employees. The E‑Verify process is completed during new hire onboarding and completion of the Form I‑9, Employment Eligibility Verification, at the start of employment. E‑Verify is not used as a tool to pre‑screen candidates. #J-18808-Ljbffr Remote