Service Manager

Site Manager – Industrial Cleaner, IFM, Filtration

Job Summary
The Site Manager – IFM leads on-site field service activities, providing In-Field Maintenance (IFM), cleaning, repair, and preventive maintenance at customer locations. This role serves as a technical expert and team leader, supporting technicians, customers, and sales teams to ensure high-quality service delivery.

Essential Duties and Responsibilities

• Serve as the industry expert in a focused application or product line
• Effectively multi-task while handling scheduling, logistics, organization, and communication
• Provide technician training as part of preventive maintenance programs
• Deliver advanced technical training to other technicians
• Provide hands-on field service support , including IFM, maintenance, and repair
• Lead system IFM, setup, and commissioning activities
• Respond to and resolve customer inquiries and technical questions
• Prepare and maintain documentation related to work performed, including computer system entries
• Develop quotes, scopes of work, and final service reports
• Establish and maintain strong vendor relationships for service and repair activities
• Maintain demonstration equipment, including:

• Performance testing prior to use
• Documentation and tracking of usage by employees or customers
• Proper storage after use

• Identify, plan, and assist with special projects and service jobs , as requested
• Participate in ongoing product training
• Support product demonstrations with sales teams in the field
• Assist with the establishment of service contracts for IFM, repair, and maintenance
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent; emphasis on office, technical, or shop skills preferred
• Proven ability to lead and support a technical team
• Ability to travel up to 20% , including overnight travel when required
• Minimum 2 years of experience in skilled trades or equivalent applicable experienc1
• Demonstrated experience using hand and power tools (wrenches, drivers, power tools)
• Ability to read, understand, and apply:

• Policy manuals
• Safety rules
• Operating and maintenance instructions
• Procedure manuals

• Ability to prepare routine reports and professional correspondence
• Effective verbal communication skills for one-on-one and small group interactions with customers, clients, and employees
• Working knowledge of 5S principles
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Ability to understand written and spoken English
• Strong computer skills, including email, spreadsheets, and online document retrieval
• Ability to learn and use OTC computer systems for service and repair documentation
• Ability to operate a forklift and pallet jack
• Safety certified with working knowledge of OSHA rules and regulations
• Valid driver's license with a driving record acceptable to OTC insurance requirements
• Ability to meet the physical requirements of the position

Work Environment

The employee may be exposed to the following conditions:

• Paint and solvent odors
• Moving mechanical parts
• Fumes or airborne particles
• Painting chemicals and solvents
• Electrical equipment

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk, stand, climb, stoop, kneel, and bend at the waist
• Ability to carry materials and equipment
• Maximum unassisted lift: 50 pounds
• Average lift: less than 50 pounds