Senior DevOps Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Overview Senior DevOps Engineer is a key member of the Platform Engineering Analytics team, responsible for building and maintaining cloud infrastructure, automation frameworks, and continuous delivery pipelines that support scalable, high‑quality SaaS products. This role combines hands‑on AWS operations, DevOps automation, infrastructure management, and production support while driving improvements in deployment speed, reliability, and system performance. The Senior DevOps Engineer will also serve as a technical mentor and thought leader within the engineering organization. How Will You Make an Impact? Partner with the Content Analytics team to develop and execute DevOps‑related initiatives and user stories. Design, build, and maintain AWS cloud infrastructure, including EC2, S3, Lambda, CloudWatch, RDS, Kinesis, and CloudFormation. Manage Docker containers and containerized microservices environments. Build, maintain, and optimize continuous integration and continuous deployment (CI/CD) pipelines. Manage daily DevOps operations, including build systems, release management, and artifact repositories. Perform ongoing maintenance, upgrades, and support for production and non‑production environments. Design and implement automated quality gates and release validation processes. Evaluate, prototype, and introduce new technologies that improve automation, scalability, and operational efficiency. Troubleshoot production issues, performance bottlenecks, outages, and security incidents. Collaborate closely with agile development teams to improve software delivery processes. Mentor and train DevOps and Software Engineers on best practices and emerging technologies. Participate in occasional after‑hours or weekend support when required. Have You Got What It Takes? Required Qualifications Bachelor’s degree in computer science, Business Information Systems, or a related field (or equivalent experience). 6+ years of experience working within software development organizations. 3+ years of experience building and managing Docker containers and containerized microservices. Strong Linux administration and troubleshooting experience. Proficiency with scripting languages such as Python, Shell, or Bash. Hands‑on AWS experience, including: EC2, S3, CloudWatch, Lambda, Kinesis, CloudFormation, RDS. Experience building, maintaining, and operating CI/CD pipelines. Experience with infrastructure automation and configuration management tools such as Chef, Puppet, CloudFormation. Strong understanding of DevOps, Continuous Delivery, and automation best practices. Ability to thrive in fast‑paced, high‑pressure environments. Strong communication skills and ability to collaborate with global teams. Core Technical Skills AWS Cloud Services Docker Microservices Architecture Linux Administration Python Bash / Shell Scripting CI/CD Pipelines CloudFormation Infrastructure Automation DevOps Best Practices Release Engineering Production Operations Troubleshooting & Incident Response NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. #J-18808-Ljbffr NICE