Recreation Aide (Part-Time)

Recreation Aide

Under general supervision of the Recreation Manager, the Recreation Aide provides front-line support for the coordination, delivery, and supervision of recreation programs and daily operations of the community center. This position assists with program logistics, facility operations, customer service, and administrative support to ensure a safe, welcoming, and well-organized environment for participants of all ages, including youth, adults, and seniors.

The Recreation Aide serves as a positive point of contact for patrons, supports high-quality recreation services, and contributes to a community-centered atmosphere that promotes engagement, wellness, and inclusion.

The ideal candidate will embody the City's core values of Service, Humility, Innovation, Neighborly, and Excellence (SHINE).

Essential Duties & Responsibilities:

Front Desk and Customer Service Operations: Monitors the community center front desk by checking in patrons, answering phones, and providing courteous, professional assistance. Provides information regarding recreation facilities, programs, events, services, facility rentals, and memberships.

Registration, Memberships, and Payments: Registers patrons for recreation programs and memberships and verifies membership status. Accepts and processes membership applications. Processes payments for programs, memberships, room rentals, and point-of-sale items, including cash, checks, and credit card transactions.

Facility and Program Support: Assists with organizing, scheduling, and supporting recreation programs and events. Prepares rooms and spaces for programs, activities, meetings, events, and facility rentals. Checks out recreation equipment and ensures materials are properly accounted for and stored.

Safety, Policies, and Compliance: Assists in monitoring and enforcing facility policies, procedures, and safety regulations to ensure a safe and positive environment for patrons and staff.

Facility Maintenance and Housekeeping: Participates in cleaning and maintaining recreation equipment and facilities to support safe, functional, and welcoming spaces.

Citywide and Cross-Program Support: Assists with additional Leisure Services activities as needed, including providing coverage at the Senior Center and supporting City-sponsored events.

Other Duties: Performs other related duties as assigned.

Required Knowledge, Skills and Abilities:

Recreation and Program Knowledge: Knowledge of recreation programming principles and practices applicable to community-based services.

Customer Service and Communication: Skill in providing exceptional customer service to patrons of all ages. Skill in effective oral and written communication and the ability to interact professionally with the public.

Technology and Office Skills: Knowledge of computers and related equipment, including basic hardware and software used for registration, point-of-sale, and administrative functions.

Interpersonal and Teamwork Skills: Skill in assisting with community-based programs for diverse age groups. Ability to work effectively as part of a team and support staff, participants, and community members in a courteous and helpful manner.

High School diploma or equivalent, and six months to one year of recreation programming or customer service experience preferred.

Adult and Infant CPR and First Aid Certification or the ability to obtain within twelve months of hire date.

Possess and maintain a valid Texas Class C driver's license.

Must be able to work flexible hours including evenings and weekends and able to work special events outside of the regular weekly work schedule. The required weekly work schedule is Mondays (4pm-9pm), Tuesdays (3pm-9pm), Thursdays (4pm-9pm), and Fridays (3pm-7pm).