Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I began my career with State Farm in 2015 as a sales team member and opened my agency in Freeburg in 2019. Since then, we’ve grown into a team of five and are continuing to expand.

I grew up in the Mascoutah School District and went on to earn my Bachelor’s degree from Eastern Illinois University. I take pride in serving the same community that helped shape me.

For our team, we offer a Simple IRA, health benefits, and a strong focus on work-life balance. We also keep things fun and engaging with team lunches, friendly office competitions, and opportunities to connect with other local agents and teams.

Our office culture is supportive, upbeat, and team-oriented. We’re looking for someone who is motivated, positive, and enjoys working with others - someone who wants to grow with a team that values both performance and having fun along the way.

ROLE DESCRIPTION:
Cassie Erschen - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

 
RESPONSIBILITIES:  

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:  

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.