Patient Intake Supervisor - Weekly Pay

Job Title: Customer Service Manager – Patient Intake ** In-Person in Kalihi **

Overview

We are seeking an experienced and customer-focused Customer Service Manager to lead a Patient Intake team within a healthcare environment. This role is responsible for overseeing daily operations, ensuring a high-quality patient experience, and driving team performance to effectively coordinate patient onboarding and care scheduling.

The ideal candidate will bring strong leadership experience in healthcare or service-based environments, and the ability to manage both people and processes in a fast-paced setting.

Key Responsibilities

• Lead, coach, and manage a team of Patient Intake Coordinators responsible for scheduling and onboarding new patients
• Oversee daily workflow including inbound and outbound calls, case management, and patient follow-ups
• Monitor and ensure timely handling of new patient referrals from hospitals and clinics
• Ensure team members effectively manage patient cases through a ticketing system (Salesforce)
• Drive accountability for case ownership, including follow-ups, documentation, and closure of cases
• Support team members in managing call volume (average 20 inbound calls/day; outbound volume varies by workload)
• Ensure high standards of patient communication, professionalism, and service quality
• Collaborate with internal stakeholders to improve patient flow and intake processes
• Track performance metrics and implement improvements to address team underperformance
• Ensure compliance with patient privacy standards and secure work practices

Day-to-Day Activities

• Review new patient referrals and assign or manage case distribution
• Oversee outbound outreach to patients to coordinate care scheduling
• Support inbound call handling for patient inquiries and follow-ups
• Monitor Salesforce case queues and ensure timely updates and resolution
• Coach team members on best practices and performance expectations
• Address escalations and ensure positive patient experiences

Required Qualifications

• 5+ years of leadership experience in customer service (manager or supervisor level)
  • Backgrounds may include call center, healthcare, retail, hospitality, or restaurant environments
• Experience working in a healthcare setting (hospital, clinic, medical office, or health insurance)
• Strong verbal and written communication skills
• Excellent interpersonal, organizational, and problem-solving abilities
• Proven ability to manage high-volume workloads and prioritize effectively
• Experience with computer systems such as MS Outlook and data entry platforms
• High school diploma or GED required

Preferred Qualifications

• Prior experience in patient intake or care coordination
• Dialysis or specialty care experience
• Familiarity with EMR/EHR systems (e.g., Cerner, Epic, Allscripts)
• Experience with CRM systems such as Salesforce

Work Environment

• Hybrid or in-office role with remote flexibility based on business needs
• Company-provided equipment (laptop and monitor)
• Must have:
  • High-speed internet (minimum 20 Mbps)
  • A dedicated, private, and distraction-free workspace
• Strong emphasis on collaboration, communication, and team culture

Schedule

• Full-time, typically Monday–Friday
• Standard hours: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM
• Minimal to no overtime expected

Additional Information

• This is a contract-to-hire opportunity based on performance and business needs
• Eligibility for conversion begins after a minimum of 520 hours worked (conversion is not guaranteed)
• This role plays a critical part in shaping the patient’s first experience and ensuring seamless coordination of ongoing care

Why Join

This is an opportunity to lead a high-impact team responsible for improving patient access and experience in a vital area of healthcare. The ideal candidate will play a key role in strengthening team performance and delivering meaningful outcomes for patients.

This is a Contract to Hire position based out of Honolulu, HI.

The pay range for this position is $30.00 - $38.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Honolulu,HI.

This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.