Front of the house supervisor/manager

Job Description

Job Description

Description:

Front of House Supervisor

We are seeking a dynamic and personable Front of House Supervisor to lead our front-of-house team and ensure an exceptional guest experience. The ideal candidate will be passionate about hospitality, demonstrate strong leadership skills, and uphold the highest standards of service, cleanliness, and food quality. If you thrive in a fast-paced environment and are committed to creating a welcoming atmosphere, we invite you to join our team.

Key Responsibilities:

- Greet guests with a warm smile and provide attentive, personalized service

- Lead and motivate front-of-house staff by example, fostering a positive and professional work environment

- Develop and manage staff schedules to ensure optimal coverage and service quality

- Oversee food presentation, guest service, and cleanliness standards to maintain excellence

- Engage with guests by touching tables and speaking directly to ensure satisfaction

- Handle guest concerns promptly and effectively, implementing guest recovery strategies to ensure satisfaction before departure

- Enforce service standards and policies consistently across the team

- Maintain uniform standards for self and staff, ensuring a professional appearance at all times

- Manage cash handling accurately and responsibly

- Own and address any mistakes transparently, demonstrating honesty and accountability

- Create an atmosphere of warmth, safety, and trust for both guests and staff

Skills and Qualifications:

- Proven experience in a supervisory role within the hospitality industry

- Excellent interpersonal and communication skills

- Strong leadership and team-building abilities

- Ability to handle guest concerns with professionalism and tact

- Knowledge of food quality, service standards, and cleanliness protocols

- Cash handling experience with accuracy and integrity

- Ability to work in a fast-paced environment and multitask effectively

- Honest, trustworthy, and able to maintain composure under pressure

- Flexibility to work evenings, weekends, and holidays as needed

- Commitment to creating a welcoming and safe environment for all guests and staff

Join our team and be part of a company that values integrity, teamwork, and exceptional service. We offer opportunities for growth and development in a vibrant, supportive workplace dedicated to excellence.