HVAC Service Dispatcher - Customer Service

Job Description

Job Description

HAVC Service Dispatcher - Customer Service | $18.00 - $22.00 per hour, depending on experienceWork Hours: Monday through Friday, 8:00am to 5:00pm, with occasional overtimeQuality Home Comfort You Can TrustT and T plumbing and Heating Inc | LaOtto, INWe are a family owned and operated Plumbing, HVAC, and Geothermal contractor serving Northeast IN and the surrounding Fort Wayne areas. For over 40 years we have been committed to providing best-in-class reliable service to homeowners and business owners alike.We are looking for a Customer Service Specialist : Someone that is detail oriented and the ability to work as a team member to ensure superior service to all our customers. If you are looking for a positive work environment, comprehensive benefits, and career opportunities, then we want to hear from you!Why work for T&T Plumbing and Heating:Fulltime workGreat benefits package!Stable and growing companyCompany reputation - Be a part of a company that is known for providing quality service!Training opportunities for career growth, industry certifications, and advancementBenefits:70% company paid Medical Insurance W/ low DeductiblesDental InsuranceVision InsuranceLife InsuranceShort Term DisabilityPaid Vacation3 sick days (24 hours)2 personal days (16 hours)6 Paid Holidays401K W/ Company MatchTuition ReimbursementPaid VacationWhat You Will Be Doing:Answering incoming callsMaintain service technicians daily schedule Dispatching technicians and maintain on-call schedule Call and schedule routine maintenance and update contractsScheduling routine maintenance appointmentsProvide accounting with maintenance contract billing informationMaintain customer database with current informationRegistering warranty and rebate informationOrdering parts / materialsClear and concise communications with department managers, employees, and company customersAccounts Payable and Receivable supportWe use ServiceTitan, a cloud-based CRM systemWhat We Are Looking For: 2 years related experience in customer service, office assistant, project coordinating, or equivalent combination of education and experienceKnowledge of HVAC, plumbing or construction industry recommended but not requiredExcellent customer service skillsAdvanced computer skillsCRM / ERP database experience, we use ServiceTitan a cloud-based systemMicrosoft Office products experienceAccounts Payable and/or Receivable experience desiredGeographical knowledge of service area is a plusStrong interpersonal skillsHigh school Diploma or equivalentWe do not accept walk-in application, please apply online Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.