Receptionist

Job Description

Job Description

Description:

About Heritage Auctions

Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and connect.

ROLE SUMMARY: Responsible for welcoming and greeting guests in person or on the phone. Properly transferring calls to the designated department or person.

BENEFITS:

• Comprehensive Benefits Package: Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) Savings Plan

LOCATION: Beverly Hills, CA

COMPENSATION: $20.00 - $22.00/hr (Commensurate with experience.)

ESSENTIAL DUTIES & RESPONSIBILITIES: Duties include, but are not limited to, the following:

Lobby Responsibilities:

• Promptly and courteously answer incoming calls and forward them to the appropriate department.
• Handling all incoming lobby traffic, including greeting and advising guests of guests in the lobby, signing in delivery services, vendors, maintenance workers, etc.
• Ensuring the lobby is always presentable.

Client Service Responsibilities:

• Manage all phone calls and payments in an accurate, timely, and courteous manner.
• Meticulously document all phone calls into the client database system.
• Provide follow-up as necessary to ensure inquiries and concerns are resolved promptly.
• Process payments, including documentation of all payment information into our client database system with great attention to detail.
• Manage client catalog orders and incoming auction bids.
• Work extended hours and weekends (during auction season).

Requirements:

EDUCATION & EXPERIENCE:

• A high school diploma is required
• Must have 2+ years of experience in customer service
• Proficiency in Microsoft applications, specifically Outlook and Excel
• Must have excellent phone presence and interpersonal skills
• Must have a positive attitude with exceptional client service skills
• Ability to multitask and pay great attention to detail
• Prior receptionist or customer service experience preferred
• Ability to work well with others
• Willingness to learn
• Multi-lingual is a plus

 
WORK ENVIRONMENT: Individuals must work independently in a fast-paced, team-focused environment with tight turnaround deadlines.

This is a full-time, on-site position, Monday through Friday. Overtime opportunities will be available and required as needed to meet business demands, including occasional evenings and weekends.

Heritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE