Lead Management and Program Analyst

Job DutiesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.Leads the team in identifying, distributing and balancing workload. Adjusts workload as needed, ensuring each employee has an integral role in developing the final team product. Monitors and reports on the status and progress of work; reviews completed work to see instructions on work priorities, methods, deadlines, and quality are met.Researches, learns and applies a wide range of qualitative and/or quantitative methods to identify, analyze and improve team effectiveness, efficiency and work products.Resolves simple, informal complaints of employees and refers others, such as formal grievances and appeals, to the supervisor or an appropriate management official. Informs employees of available employee benefits, services, and work-related activities.Recommends program staffing; develops changes in methods, procedures, and techniques to improve baseline measures; and conducts studies of employee/organizational efficiency and productivity.Prepares action plans and schedules for various phases of long-range study, project and task force accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.Standard Position Descriptions (SPD): PD23561 Visit the IRS SPD Library to access the position descriptions.