General Manager

General Manager Position

Novo Logistics (3PL)

Position: General Manager

Location: Whitestown, Indiana

Competitive salary based on experience!

The Novo culture has the utmost respect for our team members, families, and the local community. As a member of Novo, we warmly welcome you and your family to the Novo team. We empower our team members to advocate for our cultural values of respect, safety, transparency, and continuous improvement. Our team is proud to work for Novo, and we're proud to work with them.

Join us in making a difference for our partners.

General Summary: The General Manager is responsible for managing operational activities of the site(s). Responsible for all activities regarding the management of employees, monitoring safety, implementing operational procedures, improving efficiencies, managing assets and budgets, and any other requests or duties as assigned by the Vice President of Operations or upper-level management.

Reports directly to the VP of Operations or Regional General Manager and plays a key role in overseeing and managing all operations at our multi-client warehouse facility. This position is responsible for ensuring the efficient, safe, and accurate handling of multiple client inventories while maintaining superior service levels. Key duties include operational management, client relationship management, team leadership, inventory control, compliance and safety monitoring, performance tracking and reporting, and addressing any additional tasks as assigned by the Regional General Manager or upper-level management.

Operational Management:

• Oversee day-to-day warehouse operations, ensuring timely and accurate receipt, storage, and dispatch of goods for multiple clients.
• Develop and implement efficient workflows to manage diverse client requirements.
• Optimize warehouse layout for space utilization, safety, and efficiency.

Client Relationship Management:

• Serve as the primary point of contact for client representatives, addressing concerns and ensuring service levels are met.
• Provide regular updates to clients on inventory, performance metrics, and compliance.
• Collaborate with clients to forecast needs and align warehouse operations accordingly.

Team Leadership:

• Recruit, train, and supervise warehouse staff, fostering a culture of teamwork and accountability.
• Conduct performance reviews, set goals, and provide coaching to enhance employee skills.
• Ensure adherence to company policies, safety regulations, and industry standards.

Inventory Control:

• Ensure the warehouse maintains accurate inventory records using warehouse management systems (WMS).
• Manage regular cycle count schedules and audits to minimize discrepancies.
• Implement strategies to reduce shrinkage and enhance stock accuracy.

Compliance and Safety:

• Ensure compliance with health, safety, and environmental regulations.
• Conduct regular safety training and audits to maintain a safe working environment.
• Facilitate the Team Member Safety Committee to help drive an effective safety culture at the site.

Performance Monitoring and Reporting:

• Analyze and report key performance indicators (KPIs) such as order accuracy, turnaround times, and cost efficiency.
• Identify areas for improvement and implement solutions to optimize operations.
• Prepare and present operational and financial reports to management and clients.

Financial & Business Performance:

• Own site-level profit and loss (P & L) performance, including revenue growth, cost management, and net income results measured against budgeted targets.
• Drive existing customer account growth through expanded scope, service enhancements, and proactive relationship management.
• Support new business acquisition by identifying growth opportunities within assigned accounts and contributing to contract renewal and expansion discussions.
• Partner with sales and account management leadership to develop and execute strategies that increase revenue per account and expand contract scope.
• Monitor financial performance against budget and provide regular updates on revenue, profitability, and account growth to senior leadership.

Knowledge, Skills, and Abilities:

• Proven experience as a Warehouse Manager, preferably in a multi-client operation.
• Strong understanding of warehouse management systems (WMS) and logistics software.
• Exceptional organizational and multitasking skills to manage diverse client needs.
• Excellent leadership and communication skills, with a focus on team building.
• Analytical mindset with the ability to interpret data and drive process improvements.
• Knowledge of health, safety, and environmental regulations in a warehouse setting.
• Proven experience managing profit and loss (P&L) statements and budgets, with a track record of driving revenue growth and profitability improvement.
• Experience in account management, business development, or a client-facing revenue-generating role, with demonstrated success expanding customer contracts and securing new business.

Applicants Must:

• Have reliable transportation.
• Be legally authorized to work in the United States.
• Be at least 18 years old at the time of application.
• Be willing to submit to a background check and drug test.

Education, Experience, and Certification:

• Bachelor's degree in logistics, supply chain management, or a related field (preferred).
• Minimum of three (3) years of warehouse experience.
• Certification in operating a forklift.
• Prior experience in account management, business development, or (P&L) ownership within a multi-client or contract services environment preferred.

Employment Type(s): Full-Time, Exempt

Compensation: Salary (paid weekly via Direct Deposit).

Benefits: Medical, Dental, Vision, and Life Insurance

Company-sponsored premiums for Medical Insurance, with nominal team member contribution.

401(k) Plan - Company match option.

Paid Time Off (PTO) - Paid Time Off hours in accordance with Company Policy.