Dental Receptionist, Emergency and Limited Care Treatment Clinic

Department: Location: Health Sciences Center Time Type: Full time Worker Type: Regular Job Req ID: R108747 Minimum Requirements: High School Diploma/GED and up to two (2) years of relevant experience or an equivalent combination of education and experience. Grade 1 (Hourly) Position Description: The University of Louisville School of Dentistry prepares students for a career in Dentistry. Dental Clinic Staff are an integral part of that preparation in that they facilitate the interface between student providers and their patients during a critical time in their studies, within the clinic setting. While their first two years are spent in a traditional classroom setting, student providers spend their last two years in a dental clinic setting learning hands on. All Dental Clinic Staff directly support the work of the students as they progress towards completion of their clinical requirements. The Dental School's Emergency and Limited Care Treatment Clinic is located at 501 S. Preston Street, Louisville, KY 40202. As a first point of contact, this position delivers customer service to our patient population via telephone. Benefits – The University of Louisville has an exceptional benefits package; to learn more about our benefits please visit here Essential Duties and Responsibilities Works with faculty, peers and supervisors to deliver customer service oriented and patient centered care within the DMD clinics. Participates with a team in the delivery of customer service via telephone. Discern the needs of callers and address that need during first contact, if possible. Direct caller to the appropriate area when necessary. Make decisions independently according to protocol. Make appointments for patients of record, when appropriate. Register new patients, collecting demographic information. Collect and verify patient insurance information. Conduct financial transactions: accept and post payments, issue receipts, and balance at end of day. Continue to be a resource to patients by answering questions regarding billing, payment plans, treatment plans and insurance coverage. Maintains HIPAA, OSHA and Infection Control compliance at all times. Other duties as assigned Target Compensation Maximum: $23.08 Target Compensation Minimum: $15.38 Compensation will be commensurate to candidate experience. Equal Employment Opportunity The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion. Consistent with applicable law, demographic information is collected for aggregate reporting requirements. Demographic information provided through this application is not available to hiring managers/committees and is not considered in hiring or employment decisions. Assistance and Accommodations Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292. If you require assistance or accommodation with our online application process, please contact us by email at View email address on click.appcast.io or by phone View phone number on click.appcast.io. The University of Louisville is committed to being a great place to work, learn and invest. It is a place where you will thrive in a community of inclusivity, cultivate your innovative power and work where you’ll discover your purpose. Join the Cardinal Family today. Learn more about the University at our About Us page.