Manager, Customer Success

Manager Customer Success at C.H. Robinson will lead and inspire a high‑performing Customer Success team, driving growth, retention, and long‑term value across strategic accounts. The role maximizes the impact of our technology and services, builds trusted senior‑level relationships, and shapes a proactive, best‑in‑class Customer Success framework that enhances the end‑to‑end customer journey. Location: Chicago Central office (in‑person four days a week) with one day remote flexibility. Duties and Responsibilities Strategic Business Planning Develop and execute customer‑centric strategies, aligning resources to business priorities and driving measurable outcomes. Lead a scalable Customer Success framework, delivering strategic business reviews, and fueling growth through cross‑sell, upsell, and value‑added services. Relationship Management Build and expand executive‑level relationships, positioning yourself as a trusted advisor and key partner to client success. Champion the voice of the customer through NPS insights, continuous improvement initiatives, and high‑impact value delivery programs. Financial Management Drive organic growth by expanding services, increasing freight under management, and maximizing account value. Own global P&L performance, partnering with finance to deliver revenue targets, profitability goals, and accurate forecasting. Talent Management Attract, hire, and develop top‑performing, diverse talent, building a strong pipeline to support business growth. Coach and empower teams through clear expectations, real‑time feedback, and development opportunities that drive engagement and performance. Global Capabilities Align enterprise capabilities with customer goals, ensuring seamless execution of global strategies and standardized processes. Advocate for customer needs by influencing technology innovation, aligning cross‑functional teams, and leading strategic initiatives across regions. Qualifications Required Bachelor’s degree from an accredited college or university. Minimum 5 years of related industry experience. Minimum 2 years of leading and managing teams. Ability to travel up to 35% (domestically and internationally). Preferred Advanced proficiency in Microsoft Office Suite. Knowledge of Supply Chain and/or Logistics industry. Experience in consultative and strategic sales. Strong negotiation and conflict resolution skills. Strong written and verbal communication skills, including experience presenting to internal and external key decision makers. Demonstrates skill of managing internal and external customer expectations. Values a diverse and inclusive work environment. Compensation Range $83,400.00 - $174,160.00 The base pay range displayed reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job‑related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE Disabled Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top‑tier benefits that matter to you most, including: Three medical plans which include prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short‑Term and Long‑Term Disability Paid observed holidays 2 paid floating holidays for U.S. hourly employees Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team‑building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page. #J-18808-Ljbffr