Investigator 2

Investigator 2 with the Oregon Medical Board The Oregon Medical Board is looking for an individual with investigations experience and a strong background in customer service to join our fast‑paced agency as the new Investigator2 and serve as a member of our Investigations and Compliance team. This announcement is for a full time, permanent position, with some flexibility in work schedule and remote working. This is a union represented position and is covered by a collective bargaining agreement. The OMB understands the necessity of work-life balance and fosters a culture that supports it. Our office is on the waterfront in beautiful downtown Portland, overlooking the Willamette River, and a great view of Mt. Hood. Numerous public transit options are within quick and easy access. Community is a strong focus within the agency and ensures our staff feel included and supported in all aspects of their work. The mission of the Oregon Medical Board (OMB) is to protect the health, safety, and wellbeing of Oregon citizens by regulating the practice of medicine in a manner that promotes access to quality care. The OMB licenses, regulates and investigates Oregon medical doctors, doctors of osteopathic medicine, podiatrists, physician associates and acupuncturists. Collectively, they are referred to as “licensees.” The Board licenses, monitors, disciplines and educates its licensees to assure their fitness and competence to serve the people of Oregon. For more information about the OMB, visit our website. This recruitment will be used to establish a list of qualified candidates to fill the current vacancy, and may be used to fill future vacancies as they occur. Salary: $4,519.00 - $6,904.00 per month, or $54,228.00 - $82,848.00 per year. Initial Posting Date: 09/16/2026 Application Deadline: 09/29/2026 Benefits Rewarding work in a productive and collaborative environment, where your work makes a difference. Colleagues who are passionate about public service. Work/life balance, 11 paid holidays a year, and generous leave including paid sick leave, vacation, and personal leave. A competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members. Membership in our pension and retirement plans. Get There – Oregon’s easy-to use carpool matching tool and trip planner. Live, work and play in Portland, Oregon. Responsibilities As an Investigator2, you will take incoming calls from citizens, licensees and other agencies requesting information about our investigations and the investigative process. You will direct callers to appropriate resources, ensure complaint forms are provided, and take reports over the phone. At the direction of the Investigation Manager, you may be assigned preliminary and malpractice cases. Serve as the initial point of contact for citizens, patients, licensees and other agencies that may be seeking information regarding Board functions. Evaluate incoming information to determine potential risk to public. Review written complaints and receive verbal complaints against licensees of the Board and provide an appropriate response or refer to another agency when applicable. Enter complaint information into the database. Provide instruction on how to file Board complaints and educate individuals on the investigative and compliant processes. Engage with individuals who are dissatisfied with the health care system or disappointed with an action taken by the Board and are irrational, angry or impaired. Monitor, respond, and document complaint emails and phone calls. Draft documents regarding information received over the phone regarding possible violations of the Medical Practice Act. Evaluate complaints and participate in the Intake Review Process. As directed by the Investigation Manager, conduct preliminary and malpractice investigations. Create summaries outlining the information discovered and how the information was obtained. Review complaints, statements and investigative information and determine if additional information is needed. Establish working relationships with other health care boards, law enforcement agencies, and other agencies to collaborate on specific investigations. Assist the Compliance Section with monitoring compliance of licensees on Orders or Agreements with the Board. Create compliance summaries for licensees requesting termination or modification of Orders or Agreements with the Board. Monitor, document, and respond to complaint email box and complaint phone line messages and forward messages as appropriate. Minimum Qualifications Two years of recent (within the last five years) investigative experience which included gathering facts, collecting evidence, examining records, and conducting interviews to verify or disprove claims of suspected law violations. College level courses in law enforcement, criminal justice, law, accounting, auditing, or a closely related field may be substituted on a year-for-year basis for up to one year of the required experience. Desired Attributes Experience documenting gathered facts and evidence. Past customer service experience preferably in public safety, health care or related fields. Demonstrated skill in critical thinking. Excellent communication skills related to listening and responding with empathy. Ability to be on the phone for extended periods. Express a positive work attitude in a team working environment. Experience and knowledge applying statutes, rules and procedures. Ability to understand expectations and respond accordingly. Ability to focus on critical information and devise strategies for positive outcomes. Professionally able to break contact with a caller without generating conflict. Ability to be respond in a timely with information, and document contacts. Understanding the importance of accurately documenting investigative information. Equal Opportunity Statement The Oregon Medical Board is an equal opportunity, affirmative action employer, committed to equity and workplace diversity. Candidates from diverse backgrounds are encouraged to apply. The OMB values hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive. Veterans’ Preference Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. If you are eligible and requesting veterans' preference, you may receive an additional questionnaire in your Workday account after you submit your application. In order to receive Veterans’ Preference, you must complete the questionnaire in your Workday account, preferably before the application deadline but no later than date of interview. In order to ensure your privacy, we are asking that you complete the Veterans’ Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application. Please be sure to monitor your Workday account frequently, as all communication regarding application status will be sent to your Workday account. You may be asked to submit additional information after the initial application. For questions about documentation, please contact the Oregon Department of Veterans’ Affairs at View phone number on click.appcast.io. Criminal Background Check Employment is contingent upon the outcome of a state and national criminal record check which will include fingerprints. Your fingerprints will be used to check the criminal history records of the FBI. Any history of criminal activity will be reviewed and could result in the withdrawal of the offer or termination of employment. You have the opportunity to complete or challenge the accuracy of the information contained in the FBI identification record. The procedure for obtaining a change, correction, or updating an FBI identification record are set forth in Title 28, CFR, 16.34. You can find additional information on the FBI website at Eligibility & Background Checks The Oregon Medical Board does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. Additionally, this position requires that you obtain and maintain CJIS (Criminal Justice Information Services) clearance. NOTE: This position requires that you maintain a valid state driver's license, and pass a check of your driving record. #J-18808-Ljbffr