Customer Experience Specialist

Job Description

Job Description

Job Summary:

The Customer Experience Specialist is responsible for representing the Company's brand, services, and products by interacting with customers, while also increasing overall sales revenue for the Company by selling its products and services.

Duties/Responsibilities:

• Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased business sales.

• Attracts potential customers by answering product and service questions, suggesting information about other products and services, and encouraging sales.

• Opens customer accounts or makes changes to services by recording account information utilizing the Company’s customer system.

• Maintains customer records by updating account information and recording troubles.

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Contributes to team effort by accomplishing related results as needed.

• Completes other projects as assigned.

Sales Duties:

• Consistently generate incremental revenue from sales

• Cold calls and sales visits

• Open new customer accounts

• Ensure revenue and customer satisfaction goals are met.

• Manage customer relationships, business and residential.

• Launch and implement new products.

• Research and monitor existing client base and industry developments to identify potential new product opportunities.

Competencies:

• Technical troubleshooting skills are desired

• Ability to prioritize and meet deadlines

• Excellent verbal and written communication skills

• Detailed orientated and quality-focused

• Experience with paperless environment an advantage

• Microsoft Office 365 products, knowledge of SharePoint a plus

• Customer service experience (Phone and In-Person)

• Telecommunications technical knowledge and advance problem solving

• Experience with customer billing

Job Requirements:

• Prolonged periods sitting at a desk and working on a computer

• Must be able to pass a pre-employment drug screen

• Must be able to lift up to 50 pounds at times

Highline Services, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.