IT Support Technician

Position: IT Support Technician

Location: Hermiston, OR 97838

Duration: 6 Months

Job Type: Temporary Assignment

Work Type: Onsite

Workdays: Sunday – Wednesday or Wednesday – Saturday

Day Shifts: 6:00 AM – 4:30 PM & 7:30 AM – 6:00 PM

Night Shifts: 6:00 PM – 4:30 AM & 7:30 PM – 6:00 AM

Note : Candidates must be flexible and available to work any of the following shifts based on business needs. Shift assignment will be determined at the time of onboarding and may change based on operational requirements

Pay range: $25.00 to $29.00/hourly

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global technology leader that is transforming the way people shop, consume content, and interact with digital services. With a strong presence across e-commerce, cloud computing, digital streaming, and artificial intelligence, the company is known for its customer-centric approach, innovation-driven culture, and large-scale global impact. It continues to invest in building products and services that improve everyday life while supporting businesses, communities, and economies worldwide.

Job Description:

• As a Data Center Technician, you serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues.
• You support and share knowledge of these technologies with team members.
• You possess basic to intermediate system administration skills and work autonomously to resolve server issues.
• You understand all aspects of the equipment you support.
• You know how to take direction when given, paying attention to all details involved.
• You work well with a team.
• You are receptive to feedback and able to adjust performance and behavior as required for the position.

Job Requirements and Working Conditions:

Technical Skills:

• Ability to perform hardware replacements and repairs
• Understanding of cooling systems and power distribution
• Basic Linux/Unix command line knowledge
• Experience with ticketing systems and documentation
• Ability to perform basic network troubleshooting

KPI:

• Performance based on queue priority expectations
• Professional conduct
• Team cohesion and collaboration

Leadership Principle:

• Earn Trust
• Deliver Results

Physical Environment and Safety Protocols:

• Must successfully pass through metal detection equipment daily
• Required to work in data center environments with variable temperature conditions
• Temperature fluctuations dependent on seasonal changes and external weather conditions
• Work areas may contain environmental allergens and airborne particles including dust

Physical Requirements:

• Must successfully pass through metal detection equipment daily
• Ability to lift up to 40 pounds
• Standing/walking for extended periods
• Ability to climb ladders and work at heights
• Capability to work in various environmental conditions
• Temperature fluctuations dependent on seasonal changes and external weather conditions
• Work areas may contain environmental allergens and airborne particles including dust
• Ability to adapt to varying temperature conditions within the data center environment
• Ability to follow required security protocols including metal detection screening

Basic Qualifications:

• High school diploma or equivalent
• Basic networking knowledge and understanding of TCP/IP (1+ years)
• Familiarity with hardware components inside a server/computer (1+ years)
• Ability to perform hardware replacements and repairs
• Basic Linux/Unix command line knowledge
• Strong communication skills and ability to work effectively within a team
• Receptive to feedback and able to adjust performance and behavior as required

Degree or Certification:

• High school or equivalent diploma
• (Optional) CompTIA, CompTIA+

TekWissen® Group is an equal opportunity employer supporting workforce diversity.