Associate, Process Manager

Associate, Process Manager

A great opportunity awaits a highly organized, confident, and detail-oriented professional to join Capital One’s Subpoena Fulfillment and Intake team. This dynamic group of legal professionals, based within Capital One's Legal department, is responsible for receiving, reviewing, researching, and fulfilling third-party subpoenas issued to Capital One.

In this role, you will be instrumental in analyzing processes, identifying gaps, and developing solutions to enhance productivity, reduce inefficiencies, and improve overall operational performance. You will collaborate closely with team members and other departments to cultivate a culture of continuous improvement, ensuring workflows are as effective as possible.

Primary Responsibilities

• Execute as a member of a cross-functional team that can support operational needs

• Follow direction and implement tasks efficiently, following procedures and meeting regulatory and customer experience requirements

• Exercise strong judgment and make effective independent decisions when necessary

• Propose practical solutions to streamline workflows and improve outcomes

• Serve as primary POC and/or maintain productive interaction with operations partners.

• Assist with new hire / refresher training

• Demonstrate ability to effectively prioritize tasks and manage multiple, simultaneous deadlines with minimal oversight

• Identify and solve issues within scope and escalate to management in a timely manner

• Actively support and comply with team and department objectives

• Assist with team administrative functions and responsibilities

Basic Qualifications

• High School Diploma, GED or equivalent certification

• At least 1 year of experience in Google Workspace or Microsoft Office

Preferred Qualifications

• Bachelor’s degree or military experience

• Strong written and verbal communication skills

• Excellent organizational skills and time management

• Experience leveraging Google Workspace and its embedded smart features (including Gemini and Workspace Studio) to optimize workflows, create team assets, and enhance overall operational efficiency.

• Proven ability to navigate ambiguity and establish structure within evolving operational environments.

• 1+ years of experience in a law firm OR legal department

• 1+ years of experience in financial services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid, meaning associates spend 3 days per week in-person at one of our offices listed on this job posting.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $66,700 - $76,100 for Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website ( . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).