Assistant Manager, Perioperative Operations - ORMC Surgery - Full Time / First Shift

Assistant Manager, Perioperative Operations

The Assistant Manager, Perioperative Operations oversees daily operations for Surgery and Endoscopy Scheduling, PAT, and Pre op department efficiency and improvement.

Orlando Health Orlando Regional Medical Center (ORMC) has served the Central Florida community for more than 100 years. With 808 beds, the downtown Orlando hospital is among the largest acute-care facilities in the region and the only Level I Trauma Center in Central Florida. The hospital has earned consistent Best Regional Hospitals recognition from U.S. News & World Report and most recently received national top-50 rankings in two adult specialties and high performing ratings in four specialties and 11 procedures and conditions, as well as a fourth Top Teaching Hospital and a seventh consecutive "A" Hospital Safety Grade from the patient safety advocates at The Leapfrog Group. Orlando Health ORMC holds the most Beacon Awards for Excellence in the state, awarded by the American Association of Critical-Care Nurses to units that employ evidence-based practices to improve patient and family outcomes, and has achieved Magnet® recognition, the gold standard for nursing's contribution to quality patient care, safety, research and service excellence. Orlando Health ORMC is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts, Central Alabama and Puerto Rico. Collectively, our dedicated team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions.

Responsibilities

• Scheduling and Operational Excellence:
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Implements service recovery efforts as appropriate.
• Addresses and resolves internal and external issues related to scheduling.
• Coordinates with Information Services Security department to obtain access to appropriate menus and systems for team members.
• Responsible for workflow analysis.
• Responsible for maintaining surgery block schedule according to Block Subcommittee Endorsements.
• Participates in the creation and review of Scheduling policies and procedures.
• Creates reports, assembles information, and interprets data related to department functions.
• Sets individual quality assurance goals for team members in conjunction with corporate surgery standards.
• Performs timekeeper functions for all departments as assigned.
• Initiates and facilitates department staff meetings and attends other meetings as assigned.
• Serves as a liaison to director and other nursing/leadership for collaboration between departments
• Oversees recruiting, hiring, and coaching plans for all direct reports within scope.
• Collaborates with Mgr. of Surgical Svcs. and Dir of Surgical Svcs. for human resource follow up and disciplinary courses of action when applicable.
• Performance Improvement:
• Works with hospital performance improvement coach in collaboration with the Director, to develop standard operating procedures, documenting workflow, and process steps.
• Supports quality and process improvement solutions to business problems, using data analysis, and optimization tools to support strategic process improvement plans and growth strategies.
• In collaboration with the Director, tracks and reports relevant key metrics to key stakeholders and department meetings as applicable.
• Works with team leaders to prepare charters and agendas.
• Utilizes results from quality and performance improvement activities to identify and prioritize areas of focus for improvement.
• Evaluates and provides input on the effectiveness of quality and performance improvement programs.
• Evaluates the perioperative environment and makes recommendations to ensure optimal patient comfort, safety, and compliance with various standards of care, regulatory / governing bodies i.e., OSHA, the Joint Commission, infection control, risk management etc.
• Participates in planning and implementation of new technologies, procedures, services to support day to day operations.

Qualifications

• Education/Training:
• Bachelor degree in Healthcare Administration, Business, Finance, or Clinical Science.
• Master preferred, but not required.
• Licensure/Certification:
• None
• Experience:
• Two (2) years' experience in a health care environment. Previous perioperative experience preferred.
• Proficient in word processing, spreadsheet development, and presentation skills required.