Java Software Engineer

Job Description

Java Engineer (Java / SQL)

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Overview

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AdvanceNet Health Solutions is seeking an experienced, highly process-driven Lead Technical Support Analyst with a strong enterprise Java technology background to lead front-line technical support while owning complex system troubleshooting and continuous improvement.

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This role is ideal for a senior technologist who combines deep Java expertise (Java 17+) , advanced Microsoft SQL Server and T-SQL skills , and strong operational leadership. The successful candidate will serve as the primary technical escalation point, drive root-cause resolution, and foster a culture of problem solving, customer service, and technical excellence.

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Key Responsibilities

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Technical Support & Operations

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• Own customer technical support, ensuring high-quality and timely resolution of technical issues, incidents, and outages.
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• Act as the primary front-line technical leader and escalation point for complex application and data issues.
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• Provide hands-on support across all IT support functions, including intake, prioritization, escalation, resolution, and reporting.
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• Monitor, analyze, and report on support trends; identify recurring issues and drive permanent fixes.
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Java & Application Support

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• Support and troubleshoot enterprise Java applications (Java 17 or higher) in production environments.
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• Work with application servers such as WildFly , including deployments, configuration, and runtime troubleshooting.
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• Diagnose issues related to Enterprise JavaBeans (EJB) , application performance, and system integrations.
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• Lead release management for enterprise Java applications , coordinating builds, deployments, environment readiness, and rollback strategies to ensure stable production releases.
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• Partner with engineering, infrastructure, and external vendors to resolve complex technical issues.
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SQL Server & Data Expertise

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• Demonstrate deep, hands-on expertise with Microsoft SQL Server , with strong emphasis on SQL development and advanced T-SQL .
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• Design, write, and optimize complex T-SQL queries, stored procedures, views, and functions .
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• Perform query optimization and performance tuning , including execution plan analysis and indexing strategies.
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• Troubleshoot data integrity, performance, and concurrency issues in production environments.
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Process, Documentation & Continuous Improvement

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• Own the development, maintenance, and communication of the IT knowledge base for both end users and IT staff.
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• Lead a continuous improvement culture focused on documentation, standardization, and optimization across people, process, and technology.
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• Develop, enforce, and evolve request handling standards, escalation policies, and IT support procedures.
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Leadership & Customer Service

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• Lead and model a strong customer service culture; build trusted relationships with stakeholders and end users.
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• Manage all aspects of the user account lifecycle , including onboarding and access administration.
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• Handle sensitive and confidential matters with professionalism and discretion.
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• Manage IT software and hardware licenses, vendor services, and related processes.
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• Independently manage time and priorities while balancing incoming requests, projects, and organizational needs.
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Problem Solving & Modern Tooling

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• Lead a strong problem-solving culture, performing root cause analysis and implementing long-term solutions.
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• Leverage AI coding and productivity tools effectively, including prompt engineering , to accelerate troubleshooting, analysis, and solution development.
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• Quickly learn and adapt to new technologies, frameworks, and tools as needed.
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• Thrive in a fast-paced, multi-client environment , with the ability to break down large, complex initiatives into manageable, executable tasks.
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• Ability to ramp up on JavaScript and modern frameworks such as React is a plus (not mandatory).
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Requirements

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• 5+ years of hands-on experience with Java , including Java 17 or higher
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• Strong experience with enterprise Java technologies , including WildFly, SOAP Webservices & EJB
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• 5+ years of hands-on experience with Microsoft SQL Server , with heavy use of T-SQL
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• Proven expertise in SQL development, performance tuning, and troubleshooting
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• 3+ years of experience in a technical support or application support role
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• Strong problem-solving skills with the ability to juggle priorities and move quickly in a fast-paced environment
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• Ability to work independently, lead others when needed, and adapt rapidly to changing priorities
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• Strong organizational skills, attention to detail, and passion for technology
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Education

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• BA/BS Degree in Information Systems, Computer Science, or a related field preferred
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