QSR Subway Sales Team Lead Trainee

QSR Team Leader

The QSR Team Leader greets and serves guests, prepares food, maintains food safety and sanitation standards, and handles or processes light paperwork. The Team Leader also assists in training of new employees and some ordering. Exceptional customer service is a major component of this job!

Responsibilities

Exhibits a cheerful and helpful manner while greeting guests and preparing their orders

Demonstrates a complete understanding of the menu items and explains them to guests accurately

Uses plus-selling techniques and makes customers aware of promotions

Rings food orders on the register and collects payment from guests making change accordingly

Prepares food neatly, according to formula, in a timely manner

Checks products in food & beverage areas and restocks items to ensure a sufficient supply throughout shift

Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up

Cleans and maintains all food service areas, including the guest seating area and display cases, to promote a clean image

Cleans and sanitizes all food service utensils and dishes in the three compartment sink (wash, rinse, sanitize)

Understands and adheres to all quality standards, formulas and procedures as required in the Franchise Operations Manual

Routinely monitors and records food temperatures on a log to ensure safe holding temperatures of hot and refrigerated foods

Maintains a professional appearance and grooming standards

Performs light paperwork duties as assigned

Works safely with various food service equipment as dictated by the franchise (i.e. ovens, microwaves, toasters, meat slicers, knives, deep fryers, can openers, etc.)

Completes the training courses as directed and/or dictated by the franchise

Assists the Franchise Manager with some ordering

Trains Associates and verifies understanding

Qualifications

Age Requirement: Must be 18 years of age or older

Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.

Willingness: Be prepared to work hard and stay on your feet for most of your shift. Comfortable working indoors and outdoors in all weather conditions

Communication Skills: Ability to read, write, speak, and understand English effectively.

Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.

Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.

Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.

Personable and Positive: You have a friendly demeanor and a knack for making people feel welcome.

Detail-Oriented: You notice the little things that make a big difference in a customer's experience.

Reliable and Responsible: You're punctual, trustworthy, and take pride in your work.

Flexible: You're adaptable and ready to take on a variety of tasks in our fast-paced environment.

Experience is a Plus: Previous experience in retail or customer service is appreciated, but not required. We believe in learning on the job!