Customer & Service Operations Specialist - 3rd Shift

3rd Shift Customer & Service Operations Specialist

Schedule: 3rd Shift (12:00 AM 8:30 AM) Compensation: Competitive Pay + Night Shift Differential

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: "Yes" meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don't believe in waiting aroundwe take action, keep fleets moving, and get the job done right.

About the Role

As a 3rd Shift Customer & Service Operations Specialist, you'll handle late-night service requests, manage urgent breakdowns, and keep our technicians moving. If you're a night owl who thrives in high-pressure, independent roles, this is the job for you.

In this role, you will:

• Own inbound service requests, ensuring every call is handled efficiently.
• Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
• Think ahead, strategizing the best routes and resource allocation to prevent delays.
• Manage high-value accounts, keeping key customers informed and satisfied.
• Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
• Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
• Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

You thrive in high-stakes environments handling multiple service requests at once doesn't phase you. Your communication skills are top-notch clear, professional, and always focused on solutions. You understand the trucking & repair industry (or you're a fast learner). You're a master problem-solver if a challenge arises, you tackle it head-on. You know how to prioritize urgency every second counts, and you act accordingly. You're tech-savvy you can navigate dispatch software, multi-line phones, and digital logs with ease. You're a team player working alongside technicians, customers, and vendors with a "whatever it takes" attitude.

What We Offer

Competitive Pay Your hard work should pay off. Career Growth & Advancement We promote from within, and there's always room to grow. A Fast-Paced, Exciting Work Environment No two days are ever the same. A Team That Has Your Back Work alongside professionals who hustle just as hard as you.