Front of House Employee

Position Overview: We are looking for a dynamic and customer-oriented Front of House Employee to join our team. This role is crucial for creating a welcoming atmosphere and ensuring a positive customer experience. Responsibilities may include greeting guests, taking orders, managing payments, and maintaining cleanliness in the dining area. Key Responsibilities Customer Interaction: Greet customers as they enter the establishment, provide them with menus, and answer any initial questions regarding food and beverage options. Order Handling: Take orders accurately, process payments efficiently using POS systems, and ensure that customers receive the correct change and receipts. Service Delivery: Deliver food and beverages to customers in a timely manner, ensure all orders are correct, and respond promptly to any additional customer needs. Cleanliness and Maintenance: Maintain the cleanliness of the dining area, including tables, chairs, and service stations, throughout the shift. Ensure all public areas meet health and safety standards. Problem Resolution: Address and resolve customer complaints diplomatically, ensuring customer satisfaction and maintaining the establishment's reputation. Qualifications Customer Service Experience: Prior experience in a customer-facing role, preferably in a hospitality or retail setting, with a proven track record of delivering excellent customer service. Communication Skills: Excellent verbal communication skills, with the ability to clearly and effectively interact with customers and team members. Efficiency and Accuracy: Ability to handle orders accurately and efficiently, even in a high-pressure environment. Teamwork Skills: Experience working collaboratively in a team-oriented environment, with a positive attitude and willingness to help colleagues. Flexibility: Available to work various shifts, including early mornings, evenings, weekends, and holidays. Physical Stamina: Capable of standing for long periods and moving quickly during busy periods. Health and Safety Awareness: Knowledge of or willingness to learn health and safety standards applicable to food service. Must possess or be willing to obtain relevant food handler certifications. #J-18808-Ljbffr Shane's Rib Shack, LLC