Branch Operations Leader & Customer Experience Champion

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem‑solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate. Responsible for customer service fulfillment within the branch, which includes lobby management, researching, and resolving complex customer service matters, determining policy exceptions, ensuring operational excellence and compliance within the branch. Responsible for coaching, motivating, and creating a positive work environment. Performs other projects and duties as assigned. Essential Functions, Duties, and Responsibilities: Supervise the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance. Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team. Responsible for optimizing use of resources to meet operational needs of the branch. Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guide team to achieve sales objectives through action planning. Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence. Manage branch safety, security, and compliance. Protect against criminal or fraudulent activity, risk or exposure. Perform regular audits of vault and teller cash with proper documentation. Represent the bank in business development efforts and at networking and community functions. Maintain a working knowledge of banking products, programs, services, and promotions. Lead or co‑facilitate training and staff meetings. Provide backup support to other branches as needed. Approve policy exceptions within authorized limits. Responsible for achievement of branch objectives, sales and service objectives as set by leadership. May perform all sales and service functions of the branch as needed. Demonstrate leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team. Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. Always act in the best interest of the customer when offering additional products and services. Required Knowledge, Skills and Competencies: Highly motivated team‑player with ability to develop and maintain collaborative relationships. Strong written and verbal communication skills. Knowledge of branch operations. Knowledge of banking policies and procedures. Intermediate PC proficiency. Intermediate proficiency in Google Docs and Microsoft Office products. Industry and Work Experience: 3 or more years of retail banking experience required. Supervisory, leadership or mentorship experience required. Branch operations experience required. Cross selling experience required. Sales management experience preferred. Consumer credit experience preferred. Academic: Bachelor’s degree in business or related field or equivalent of education and related training or experience required. Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. #J-18808-Ljbffr Ameris