Customer Service Associate

$14 - $16 per hour

White Yeti, Inc.

Job Description

White Yeti, Inc. is seeking a Customer Service Associate to join our onsite team in Duluth, MN.

Position Summary

As a Customer Service Associate, you will be the first point of contact for customers, delivering friendly, accurate support and ensuring a smooth experience from start to finish. You’ll handle inquiries, resolve issues, and partner with internal teams to help keep service levels high.

This part-time onsite role is ideal for someone who enjoys working directly with customers, takes pride in solving problems, and thrives in a fast-paced environment.

Key Responsibilities

Greet customers and respond to questions in a professional, helpful, and timely manner
Resolve common issues and escalate complex cases when needed to ensure effective outcomes
Maintain accurate records of customer interactions and follow established service procedures
Support day-to-day customer service operations to improve efficiency and consistency
Communicate clearly with customers and team members to meet service expectations

Required Qualifications

Prior experience in customer service or a customer-facing role
Strong communication skills with the ability to provide clear, courteous support
Comfort handling multiple tasks while maintaining accuracy and attention to detail
Reliability and professionalism in an onsite, part-time schedule
Basic proficiency in using standard business tools to support daily workflows

Preferred Qualifications

Experience working in a retail, call center, or service environment
Demonstrated problem-solving skills and a customer-first mindset
Experience working with order, account, or support processes
Ability to remain calm and solutions-oriented during busy or challenging customer interactions

Compensation

Hourly rate: $14.00 - $16.00

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Vacancy posted 4 days ago

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