Twin Peaks Girl

Twin Peaks Girl

The Twin Peaks Girl is responsible for delivering best-in-class service and hospitality while creating a fun, engaging, and memorable guest experience. This role combines high-level service execution with brand representation, requiring strong communication skills, product knowledge, and the ability to connect with guests in a high-energy environment.

Twin Peaks Girls are expected to uphold brand standards, including image and appearance guidelines, while driving sales through food and beverage knowledge and exceptional service.

Key Responsibilities

Guest Experience & Service

• Provide exceptional service to all guests, ensuring a positive and memorable dining experience.
• Take accurate food and beverage orders, enter orders into the POS system, and deliver items efficiently.
• Engage with guests in a friendly, professional, and entertaining manner.
• Perform suggestive selling to enhance guest experience and increase sales.
• Monitor guest needs, check back for satisfaction, and handle payments accurately.

Brand Representation

• Maintain and adhere to Twin Peaks Image & Costume Guidelines at all times while on shift.
• Represent the Twin Peaks brand through professionalism, energy, and a positive attitude.
• Promote events, specials, and brand initiatives to guests.

Operational Execution

• Maintain knowledge of menu items, including food, beverages, and promotions.
• Assist with pre-bussing, table maintenance, and cleanliness of assigned sections.
• Follow all company policies, procedures, and service standards.
• Complete all required training and maintain certifications as required by local and state regulations.

Team Collaboration

• Work collaboratively with Front of House and Heart of House team members to ensure smooth operations.
• Support overall restaurant performance by maintaining efficiency and communication during service.
• Perform additional duties as assigned by management.

Reporting Structure

• Report To: Restaurant manager

Qualifications

• No prior experience required; hospitality or serving experience preferred.
• Ability to work in a fast-paced, high-energy environment.
• Strong communication and interpersonal skills.
• Ability to provide engaging, guest-focused service.

Skills & Competencies

• Strong customer service and hospitality skills
• Ability to multitask and work efficiently under pressure
• Attention to detail and accuracy
• Positive attitude and team-oriented mindset
• Sales-driven approach with strong product knowledge
• Ability to read and write in English

Uniform & Appearance Standards

• Must adhere to all Twin Peaks Image & Costume Guidelines, including grooming, appearance, and dress requirements.
• Maintain a clean, polished, and professional appearance at all times while on shift.

Work Environment

This position operates in a high-energy restaurant and bar environment, with exposure to varying temperatures, noise levels, and cleaning agents.

Physical Demands

• Ability to stand and walk for extended periods
• Ability to bend, reach, and perform repetitive tasks
• Ability to work in a loud, fast-paced environment
• Ability to carry plates and drinks and lift up to 1525 pounds

Additional Information

This job description is intended to outline the general responsibilities and qualifications for this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be modified at any time based on business needs.

Equal Employment Opportunity Statement

Twin Peaks Restaurant is committed to fostering an inclusive and diverse workplace. We are proud to be an Equal Opportunity Employer and make all employment decisions based on business needs, job requirements, and individual qualifications.

We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local laws.

Twin Peaks is also committed to providing reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.