LVN - Clinical Intake Coordinator

We are seeking an organized, compassionate, and detail-oriented LVN - Clinical Intake Coordinator to support Home Health operations within a patient-centered healthcare organization!

This is an excellent opportunity for a Licensed Vocational Nurse who enjoys coordinating patient services, managing referrals, supporting healthcare providers, and ensuring patients receive timely, high-quality care.

Under the supervision of the Administrator and Home Health Manager, the Clinical Intake Coordinator supports daily administrative and clinical coordination functions, including managing incoming calls, processing referrals, obtaining authorizations, scheduling services, and maintaining accurate medical records.

You will collaborate with healthcare providers, home health professionals, patients, families, and community referral sources to help ensure a smooth and efficient intake experience.

If you are passionate about supporting vulnerable seniors, delivering excellent customer service, and contributing to a collaborative healthcare team, this could be a rewarding opportunity!

Duties & Responsibilities

Home Health Intake & Care Coordination

Assist in coordinating Home Health services for patients in a timely and efficient manner.

Receive referrals and coordinate Home Health orders from healthcare providers.

Manage the intake process in collaboration with all involved parties.

Coordinate IV therapy treatments with vendors as needed.

Schedule patient visits, appointments, and related Home Health services.

Collaborate with healthcare providers, the multidisciplinary care team, Home Health staff, and other departments to support patient care.

Work collaboratively with individuals and community referral sources seeking services.

Enter patient demographic information into required electronic medical record (EMR) systems.

Audit new admission paperwork to ensure medical records are complete.

Enter new patient information into the EMR.

Make welcome calls to patients and families to confirm the accuracy of information.

Maintain medical records in accordance with federal, state, and county guidelines, as well as organizational policies and procedures.

Complete all required documentation accurately and within established timelines.

Maintain appropriate filing systems and support efficient record management.

Insurance, Authorizations & Patient Communication

Assist with obtaining authorizations for Home Health services.

Ensure patients receive appropriate notification regarding financial responsibilities, benefit coverage, and payer authorization requirements.

Respond to incoming phone calls and assist with patient and provider inquiries.

Provide exceptional customer service to internal and external customers.

Resolve patient requests accurately and promptly, escalating concerns to management when necessary.

Maintain professional and compassionate communication with patients, families, healthcare providers, and referral sources.

Administrative & Team Support

Provide clerical and administrative assistance to the Home Health Manager.

Maintain effective working relationships with the multidisciplinary care team, providers, Home Health staff, and other departments.

Communicate regularly with supervisors and team members regarding workload, priorities, and operational needs.

Manage multiple responsibilities and adjust priorities as business needs evolve.

Demonstrate flexibility in completing assignments and supporting departmental operations.

Compliance, Quality & Professional Responsibilities

Protect patient privacy and maintain confidentiality of organizational procedures and information concerning patients, families, and team members.

Follow organizational policies and procedures.

Participate in required quality improvement activities, staff training, and meetings.

Complete all mandated training and education within required timelines.

Complete required occupational health screenings as needed.

Maintain compliance with applicable medical record documentation standards and healthcare regulations.

Be willing and able to work a varied schedule that may include evenings, nights, weekends, and overtime as needed.

Perform other duties as assigned.

Required Qualifications

Education

Graduate of an accredited School of Nursing.

Licensure & Certifications

Current, unencumbered Licensed Vocational Nurse (LVN) license.

Professional Experience

Minimum of 2 years of experience in patient intake or medical office administration.

Basic working knowledge of insurance plans and medical requirements.

Working knowledge of office management and filing systems.

Experience with data entry and administrative documentation.

Technical & Administrative Skills

Proficiency in Microsoft Office applications.

Strong organizational and communication skills.

Ability to manage multiple priorities in a changing work environment.

Demonstrated ability to prioritize tasks in a fast-paced healthcare setting.

Ability to work independently with minimal supervision.

Strong attention to detail and commitment to accurate documentation.

Customer Service & Professional Skills

Strong commitment to delivering excellent customer service.

Excellent interpersonal and communication skills.

Ability to collaborate effectively with healthcare professionals, patients, families, and community partners.

Experience and competency working with individuals from diverse backgrounds and cultures.

Commitment to supporting the health, independence, and well-being of vulnerable seniors.

Location & Work Requirements

Available to work Monday–Friday, 40 hours per week.

Willingness and ability to accommodate varied hours, including evenings, nights, weekends, and overtime when required.