Seasonal Benefit Enrollment Counselor - Virtual

Associate On Call Benefit Enrollment Counselor

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Health & Benefits business group virtually with start dates beginning in September 2026.

Job Responsibilities:

• Virtually attend orientation and client training
• Elevate the enrollment experience of our client's workforce
• Proficiency in the benefit enrollment cases which have been assigned
• Ability to support the communication and enrollment of core and voluntary employee benefits in a call center environment
• Be polite and courteous to all customers and staff. Maintain a professional demeanor at all times
• Regular and timely attendance
• Adhere to all work and break schedules
• Work remote flexible schedules (day or evening), based upon workload and client requirements
• Communicate information thoroughly and perform work completely and accurately
• Enter information accurately into the enrollment system
• Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance
• Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company
• Perform all other related and compatible duties as assigned
• Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities
• Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts

You Bring Knowledge and Expertise:

• Required Experience:
• Experience in Customer Service and/or sales experience in person and over the phone
• Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy
• Proficiency in computer skills including the ability to navigate dual computer screens, work with a variety of enrollment systems, web tools, and ability to set up computer for remote work environment
• Ability to work in a team environment
• Ability to work a flexible 8 hour shift with call center hours of 8am-8pm
• Ability to flexible for on call work with peak season of September to December
• Ability to work from home, any location within the United States
• Preferred Experience:
• 1 + years of experience in Customer Service and/or sales experience in person and over the phone
• Benefits experience
• Bi-lingual Spanish
• Education:
• High school diploma or equivalent. College degree preferred.

Aon offers a benefits package for temporary and seasonal employees who will work 20 or more hours per week including: medical, dental, and vision insurance at the employee's expense, critical illness insurance, 10 company holidays per calendar year (paid, if eligible), paid sick leave as provided under state and local law, and a 401(k) savings plan with employer contributions. Eligibility for benefits are governed by the applicable plan documents and policies.