Platform Engineer

Role Description

As a Platform Engineer you'll work across the whole of Technology — Frontend, Backend, Data Engineering, Data Science and Warehouse Tech — helping other engineers ship better, faster, and more safely. You'll split your time roughly equally between embedded engagements inside domain squads and central platform work on the shared infrastructure.

AI-assisted ways of working run through both.

The role of an engineer is changing. AI has removed writing code as the scarce skill; the valuable engineer is the one who picks the right problems, scopes them, and owns them through to how they behave in production. This role leans into that shift. You will carry a high degree of autonomy — the work is not always handed to you as tickets; you identify it, shape it, and own it end-to-end.

Please note that this is a remote role.

• Embedded Engagements: Partner with domain squads, shipping code and tools to directly enhance their capability and solve real problems.
• Paved Roads: Build shared, adoption-driven infrastructure like feature flags, canary rollouts, fast builds, and CI/CD patterns—making the easiest path the best path.
• AI Integration: Extend AI across the engineering lifecycle (ticket generation, config authoring, incident response, code review), operating with AI as your core working mode and creating reusable patterns.
• Core Infrastructure: Maintain and evolve shared services: AWS, GitHub, Datadog, Cloudflare, distributing ownership across the Platform team.
• Eliminate Toil: Aggressively automate manual processes and remove friction from the developer day-to-day.
• Enable Ownership: Coach squads on SLOs, observability, and AI tooling, ensuring they are capable of owning their production behaviour without relying on Platform.
• Strategic Impact: Proactively identify, scope, and deliver high-leverage problems from month six onwards.

Qualifications

• Day-to-day experience with AWS and Terraform, with the judgement to make real calls on infrastructure shape, cost, and reliability.
• Good judgement across CI/CD and observability — comfortable with safe and reliable deployment practices.
• Experience using AI coding tools as part of your daily workflow or excitement to work this way.
• Willingness to pick up app-side stacks like Ruby and Python, and comfortable operating inside long-lived monoliths.
• End-to-end ownership of problems — spotting, scoping, and driving them through to completion.
• Curious mindset — love to learn and often take initiative to improve things.
• Proactive — take responsibility and initiative to get things done.
• Strong stakeholder management — enjoy collaborating and working cross-functionally.
• Excited about problem-solving with a logical and collaborative approach.
• Growth mindset; open to feedback and coaching, seeking opportunities for learning and development.

Requirements

• Experience rolling out production-ownership practices across a team or organisation.
• Experience working on an e-commerce site or in a fast-growing (preferably consumer-facing) environment.
• Experience setting patterns that other engineers adopted without being told to.
• Experience writing services or apps that fit into distributed architectures — working with APIs, event-driven patterns, and the contracts and practices that keep distributed systems stable.

Benefits

• Flexible working & work from abroad.
• 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year.
• 1 Volunteering day each year.
• Enhanced family leave and a workplace nursery scheme.
• A flexible training framework for every stage of your career.
• Irresistible discounts on our products, blooms & subscriptions!
• Share in our success with a choice to take equity options from day 1.
• ClassPass membership: monthly credits to spend on fitness classes, yoga and much more!