Freelance Community Manager DACH

Freelance Community Manager (DACH)

Here at waterdrop®, we make drinking more water fun, convenient and most importantly, sustainable! Discover the world of innovative and eco-friendly hydration solutions with our fruity little cubes – Microdrinks – that save up to 98% plastic compared to drinks in 500ml plastic bottles and help score one for the planet. Our centrally-located headquarters offers a vibrant environment, featuring an on-site restaurant and gym, not to mention the opportunity to connect with prospective colleagues from all over the world. With a successful online presence, 40+ stores around the world, dedicated B2B partners and over 22,000+ retail and branded stores, we can't wait to take this journey to the next level – with you!

As a Freelance Community Manager (m/f/d) you'll be the digital face of waterdrop® and set our tone of voice across social platforms in our DACH (Germany, Austria & Switzerland) market. You can work from our office in Vienna, hybrid or fully remote.

Availability: 15-30 hours per week

Your Responsibilities At Waterdrop®:

• You will monitor and engage with followers daily, responding to comments and tags to foster a sense of community and brand loyalty.
• You will implement effective community management strategies to handle questions, feedback, and user-generated content, ensuring a positive brand experience for followers.
• You spearhead crisis communication on social media, ensuring timely and effective responses to mitigate brand challenges and maintain trust within our community.
• You actively collect and analyze community feedback, translating it into actionable insights concerning our products and user experience.
• You serve as a sparring partner, offering market knowledge, content suggestions and sentiment feedback to our Social Media Managers.

Your Strengths And Qualifications:

• You have native proficiency in German and fluency in English, with additional languages considered a strong advantage.
• You have proven experience in community management and a strong understanding of communication on social media platforms.
• You have a keen attention to detail and a deep affinity for language, a talent for wordplay, and good sense of humor.
• You bring strong prioritization skills and a structured, strategic work ethic that thrives in a fast-paced, results-driven environment.

Please note: Weekend coverage is required for this position.

Wanna drop in? Send your application documents through our online application system. We are looking forward to reading from you soon!