Patient Services Rep MA

Where You’ll Work Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness. we're a community dedicated to a mission of service. Leaders in Specialized Care: A national leader in advanced thoracic care with pioneering surgical techniques. Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7. Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth. Community & Collaboration: Be part of a network committed to global health and well-being. Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care. This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness. As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource. High School Graduate Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program Minimum of two (2) years experience in a patient-focused healthcare environment High volume multichannel contact center Experience with computer systems, including office windows based programs and web based applications Certified Medical Assistant AAMA