Gift Shop Supervisor

Gift Shop Supervisor

The Gift Shop Supervisor supports the Manager of Retail to operate the retail store as a profitable business while providing excellent customer service and directing the retail team to success. You will be responsible for the supervision of employees, working with customers and helping to carry out the directives of the manager and owner. Understanding guests’ needs and preferences and developing and guiding the retail team.

Essential Duties & Responsibilities

• Lead and supervise the Retail team in creating outstanding experience for the resort and casino guests.
• Practice effective cost control procedures for all operating, maintenance, and supply costs.
• Support Manager to oversee retail team and their activities including schedule, time-off requests, commendations, and disciplinary actions.
• Support Manager in creating outstanding store conditions and visual merchandise standards and ensuring that the retail floor is neatly organized and meet department standards.
• Oversee product receiving process and processes invoices for payment for the department purchases.
• Support Manager in selecting and maintaining inventory for the retail store including determining weekly pars levels and future inventory needs for seasonal rollovers to maximize profitability.
• Update and keep accurate records of inventory: update cost, retail prices, and add new merchandise to inventory records as it comes.
• Participate and direct end of month inventory.
• Handles any issues that arise from guests and staff (complaints etc.)
• Represent the retail function across the department in the Retail Manager absent.
• Maintain excellent grooming appearance and provide excellent customer service and able to upsell all times.
• Able to stand for long periods of time and lift up-to 50 lbs.
• Must be able to stand for long periods of time.
• Performs related duties as assigned.

Education & Experience

High school diploma or GED required. Minimum 3 years’ experience in retail operations. Good communication skills, and the ability to perform in a fast-paced and goal-oriented environment. Background in hospitality/gaming operations is preferred including knowledge of casino guest rewards programs. Must be able to work in an environment with exposure to secondhand smoke and high noise levels. Ability to perform basic math skills with High school diploma or equivalent. Strong organizational skills, time management and a proactive mindset. Attention to detail and ability to maintain accuracy in inventory management. Ability to operate office equipment (i.e., computer, scanner, copier, etc.). Ability to communicate effectively and establish and maintain effective working relationships both internally and externally. Occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Knowledge, understanding and compliance of policies and procedures, job descriptions and daily responsibilities.