Lead Driver/Utility Worker

Job Description

Job Description

Lead Driver/Utility Worker

$50,000 Annually | Bi-Weekly Pay
CDL Class B Required | Clean MVR

About Us

We are a family-owned and operated company with 23+ years of proven strength and stability . We offer competitive pay, excellent benefits, on-the-job training, and opportunities for career growth and advancement.

Benefits

• Comprehensive Medical, Dental and Vision Plans
• Company-Paid Life Insurance
• Paid Holidays
• 401(k) with generous company match
  • 100% match on the first 3% and 50% on the next 2%
• Career growth and advancement opportunities

Position Summary

The Lead Driver/Utility Worker supports the Route Manager in overseeing daily sales and distribution operations for our pre-packaged ice cream products, including routes operating from an off-site satellite location.

This is a hands-on position responsible for supporting route personnel, monitoring route performance and customer service, maintaining cold-chain and freezer standards, and resolving day-to-day operational issues.

The Lead Driver/Utility Worker must also be able to personally cover delivery routes when regular drivers are unavailable and deliver, place, or exchange company freezer equipment at customer locations.

Key Responsibilities

• Supervise and support daily delivery and sales routes.
• Assist the Route Manager with oversight, training, and coaching of route personnel.
• Monitor route performance, sales, inventory movement, customer service, and route productivity.
• Ensure timely deliveries and proper stocking, rotation, and merchandising of products.
• Maintain cold-chain, freezer cleanliness, temperature, and product-handling standards.
• Resolve customer complaints, delivery issues, shortages, damages, and service problems.
• Monitor freezer placements and ensure company equipment is properly maintained and presented.
• Deliver and exchange freezer equipment at customer locations as needed.
• Prepare and review route and sales performance reports.
• Ensure compliance with company policies, food safety requirements, and DOT regulations.

When Covering Routes

• Safely operate company vehicles and comply with all DOT requirements.
• Load, transport, deliver, and unload products to customer locations.
• Stock, rotate, and merchandise products according to company standards.
• Maintain clean, organized freezers, displays, and backstock areas.
• Set up promotional displays and maintain proper product presentation.
• Build and maintain strong customer relationships.
• Identify and communicate customer issues, competitive activity, and sales opportunities.
• Collect returns, damaged or out-of-date products, empty shells, and pallets.
• Maintain accurate product, invoice, customer transaction, and daily route settlement records.
• Properly care for company products, vehicles, equipment, and other assets.

Requirements

• Valid CDL Class B in good standing with a clean MVR
• Minimum 25 years of age
• Ability to meet and maintain DOT physical requirements and pass a DOT drug screen
• Knowledge of local routes and retail environments preferred
• Understanding of frozen product handling and cold-storage procedures
• Strong leadership, communication, customer service, and problem-solving skills
• Ability to work independently with minimal supervision
• Ability to work early hours and in temperature-sensitive environments
• Ability to repetitively lift up to 50 lbs.
• Basic computer and mobile reporting skills
• Basic math, reading, writing, and communication skills
• Ability to read, write, and speak English
• High school diploma or GED
• Regular and prompt attendance
• Compliance with PPE and all company safety policies
• Maintain a neat and professional appearance
• Ability to properly use company-provided technology and resources
• Ability to protect company products, equipment, vehicles, and other assets

Join Our Team

If you’re looking for a stable, hands-on leadership position with competitive pay, excellent benefits, and opportunities for advancement , we’d like to hear from you.