Help Desk Technician

Job Description

Job Description

Job Description

The role of a Technical Support Specialist II within our organization is to serve as the first point of contact for customers seeking technical assistance over the phone, email or in-person. This role manages the work queue for the colleges Service Desk and the hardware associated for loaning. This role will help maintain computer systems, hardware, and software for students, faculty, staff, and other constituents of the Colleges. The main focus of this role is to be at the workstation reviewing, prioritizing and triaging support tickets, assisting customers by phone, in person and remotely accessing computers to troubleshoot and resolve technical issues.

Essential Responsibilities:

Serving as the first point of contact for customers seeking technical assistance over the phone, email or in-person.

Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Installing, configuring, and updating hardware and software on mobile devices, printers, laptops, desktops, classroom technology, etc.

Providing regular maintenance to existing hardware and computer systems.

Creating, updating and/or maintaining technology or service documentation.

Providing recommendations for improvements to operational efficiency that will result in better service to constituents of the Colleges.

Testing, assessing, and learning about updates and new technology.

Supporting the Service Desk loaner pool of technology including hardware maintenance and process development.

Provides training of student staff.

Other duties and projects as assigned.

Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization, and data management while promoting a security culture.

Must complete all required federal, state, institution, and department training.

Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry, including best practices, evolving operational requirements, and industry trends.

The ability to develop knowledge of, respect for, and have the skills to engage with those of other cultures or backgrounds is required.

Demonstrate knowledge of the Colleges educational philosophy and mission.

Performs other related duties as required.

Job Type & Location

This is a Contract position based out of Geneva, NY.

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Geneva, NY.

This position is anticipated to close on Nov 12, 2026.

This is a fully onsite position in Geneva,NY.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.