Field Service Representative I

Job Description

Job Description

Description:

Field Service Representative (FSR) – 1st Shift (On-Site in Hospital setting)

Join a mission that truly matters.

At Kreg Therapeutics, we partner with hospitals to improve outcomes for their most complex patients. Our specialty beds and 24/7 rental services help clinical teams mobilize patients safely, efficiently, and compassionately. As a fast-growing, mission-driven company, we empower our teams to take ownership, innovate, and make measurable impact every day.

We are seeking a dedicated Field Service Representative-On Site (FSR) who will support our operations through delivery support, setup, service, cleaning, and pickup preparation of rental medical equipment. This hands-on role is essential to helping medical teams provide high-quality care.

Position Overview

The Field Service Representative reports to the Operations Manager and local Supervisors and serves as a direct point of support for our hospital partners. This role includes equipment handling, customer service, cleaning/disinfecting, technical troubleshooting, and coordination with dispatch. Training is provided on all Kreg products and processes.

Essential Job Functions

Customer Service & On-Site Support

• Serve as a professional, customer-focused point of contact at each facility.
• Build positive relationships and provide equipment training to on-site staff when needed.
• Communicate effectively with central dispatch and hospital staff regarding order status and service needs.
• Use sound judgment to troubleshoot challenges and ensure timely service.

Equipment Handling & Physical Requirements

• Prepare equipment for patient use through cleaning, disinfecting, testing, and inspection.
• Move, position, and maneuver specialty medical beds and equipment—up to 1,000lbs. using provided tools and safe handling techniques .
• Load and secure equipment prior to transport by the designated driver.
• Perform tasks requiring standing, walking, bending, kneeling, or stooping throughout the shift.
• Step safely in and out of the truck deck (approximately a two-foot height) to assist with loading/unloading.
• Lift up to 50 lbs. as part of routine job functions.
• Become proficient in troubleshooting and minor repairs on all Kreg products (training provided).
• Drive and operate a 28-foot box truck (about 10–250 miles/day ) as needed
• Deliver/service/pick up equipment and coordinate routes with Central Dispatch as needed

Operational & Administrative Responsibilities

• Maintain equipment and workspaces in clean, orderly condition.
• Clean and disinfect rental equipment in accordance with company policies.
• Accurately complete daily reporting requirements using email, mobile devices, and company software.
• Demonstrate strong communication, documentation, and technology comfort.
• Complete orders within assigned timeframes.
• Perform other duties as assigned.

Qualifications

• Ability to pass a criminal background check and drug screening
• Experience in customer-facing or service-oriented roles is highly preferred.
• Strong problem-solving, time-management, and communication skills.
• Ability to lift 50 lbs. and safely handle large medical equipment with provided tools and training.
• Comfortable working in medical facilities and interacting with clinical staff.
• Be able to work 9am-5pm Monday - Friday

Why You’ll Love Working at Kreg Therapeutics

Make a meaningful impact.
Our equipment directly affects patient mobility, recovery, and quality of care in your own community.

A place without red tape.
We’re a small, fast-moving company where your ideas matter and your work is visible.

Grow your skills.
Learn technical, operational, and clinical-support skills while working closely with senior leadership.

A team-first environment.
Enjoy a supportive, family-like culture built on trust and shared commitment.

Innovate freely.
We support experimentation, continuous improvements, and new solutions—no “silos” or rigid boxes.

Feel true ownership.
Your contribution directly supports better patient outcomes and strengthens our mission.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, 401(k), and Life Insurance
• Vacation, personal, and sick time

Accessibility & Equal Opportunity Statement

Kreg Therapeutics is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.