Customer Support Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Customer Support Specialist Why This Role Matters You are the operational bridge between customers, sales, and internal teams. You manage orders, resolve billing questions, provide quotes, and maintain communication that keeps customers informed and supported at every step. Your responsiveness, accuracy, and professionalism ensure that critical water and wastewater projects stay on track — and that customers know they can rely on Xylem. What You’ll Be Doing Customer Service & Communication Respond promptly and professionally to customer inquiries across multiple channels. Provide legendary customer service that builds strong, trusting relationships. Order Management & Coordination Process orders ranging from quick-ship to complex, long-cycle orders. Maintain accurate order details and proactively follow up on order backlog. Coordinate with other departments regarding shipping dates, pricing, availability, and backorders. Maintain complete and organized virtual customer files. Billing & Issue Resolution Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed. Sales Support Provide pricing, availability, formal quotes, and pre-/post-order support for standard and specialty products. Support the sales team with documentation, updates, and customer insights. Additional Responsibilities Assist with internal process improvements and cross-functional collaboration. Support workflow accuracy, efficiency, and positive customer outcomes. Location & Work Style Location: Mira Loma, California Environment: Hybrid, cross-functional, customer-focused Team: Works closely with sales, operations, A/R, logistics, and customer teams Who Thrives in This Role You’ll be successful if you: Love interacting with customers and solving problems. Are organized, detail‑oriented, and thrive in a fast‑paced environment. Communicate clearly and confidently across teams. Manage multiple priorities with accuracy and follow‑through. Enjoy supporting both internal and external stakeholders. Want a role where your work contributes to meaningful, real‑world impact. What You Bring High School diploma or equivalent. 1+ years of order management, customer service, or account management experience. Experience with billing, invoicing, quoting, or related tasks. Strong computer skills, including Microsoft Office Suite. Ability to work with diverse teams and customers. Preferred: Experience with Salesforce CRM, AS400, SAP S/4HANA, or SCPQ tools. Excellent organization, follow‑through, and problem‑solving abilities. What We Offer The estimated salary range for this position is $26 to $28/hour. Starting pay is dependent on multiple factors, such as skills and experience. 20 days PTO from the start. 12 paid holidays. Generous retirement savings plan. Customizable health, dental and vision insurance (eligible on first date). Career progression plans. Reward and recognition programs. Paid parental leave. Proud to be an Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Xylem is dedicated to providing reasonable accommodation to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. #J-18808-Ljbffr