Managed Services Support Technician

Job Description

Job Description

Illini Tech Services is seeking a motivated and customer-focused Remote Support Technician to join our growing team.

This role supports a wide variety of business clients by resolving technical issues, troubleshooting workstations and cloud services, and providing excellent customer service. The ideal candidate has experience in an MSP environment or supporting multiple organizations, enjoys solving technical problems, and can work independently while collaborating with teammates when needed.

Responsibilities

• Respond to and resolve help desk tickets in a professional and timely manner
• Provide remote support for Windows workstations and laptops
• Troubleshoot Microsoft 365 issues including Outlook, Teams, OneDrive, and SharePoint
• Configure and support email accounts, MFA, and security settings
• Assist with user onboarding and offboarding
• Diagnose workstation, printing, and connectivity issues
• Perform hardware deployments and workstation setups
• Support antivirus, endpoint security, and monitoring tools
• Escalate complex server, network, cybersecurity, and cloud issues as appropriate
• Document troubleshooting steps and resolutions within the ticketing system
  

Required Qualifications

• 2+ years of IT support experience
• Strong customer service and communication skills
• Experience with Microsoft 365 administration
• Knowledge of Active Directory and Entra ID
• Understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
• Ability to troubleshoot technical issues independently
• Strong attention to detail and documentation skills
  

Preferred Qualifications

• MSP experience strongly preferred
• Associate degree in Information Technology or related field
• CompTIA A+
• CompTIA Network+
• Microsoft certifications
• Experience with:
• • Remote Monitoring & Management (RMM) platforms
    

Technical Skills

Candidates should be comfortable with:

Microsoft

• Microsoft 365
• Outlook
• Teams
• OneDrive
  

Networking

• VPNs
• Wireless troubleshooting
• DNS
• DHCP
• Firewalls
• Network printers

What Success Looks Like

Successful technicians at Illini Tech Services:

• Resolve tickets efficiently and accurately
• Consistently provide excellent customer service
• Document their work thoroughly
• Take ownership of problems until resolution
• Continue developing technical skills and certifications
• Contribute positively to team culture

\nCompany Description

Illini Tech Services is a growing Managed Service Provider (MSP) serving businesses throughout Illinois and the Midwest. We provide managed IT services, cybersecurity, Microsoft 365 administration, cloud solutions, network management, and strategic technology consulting for small and mid-sized organizations.

With over 30 years of industry experience, our team focuses on delivering responsive support, strong customer relationships, and practical technology solutions that help businesses succeed.

Our clients include healthcare organizations, local governments, accounting firms, nonprofits, veterinary practices, and other professional services organizations.

Company Description

Illini Tech Services is a growing Managed Service Provider (MSP) serving businesses throughout Illinois and the Midwest. We provide managed IT services, cybersecurity, Microsoft 365 administration, cloud solutions, network management, and strategic technology consulting for small and mid-sized organizations.\n\nWith over 30 years of industry experience, our team focuses on delivering responsive support, strong customer relationships, and practical technology solutions that help businesses succeed.\n\nOur clients include healthcare organizations, local governments, accounting firms, nonprofits, veterinary practices, and other professional services organizations.