Employment Office Clerk - Lakeland

Description The Employment Office provides signature customer service to job seekers and hiring managers throughout Publix’s corporate offices, distribution centers, manufacturing facilities, and stores. Within the department, the Employment Office Clerk impacts a candidate’s experience and initial impressions of Publix. Ideal candidates for this role have strong customer service skills including professionalism, patience, and a people‑first attitude. They should possess a strong work ethic and have a positive and flexible demeanor to handle a fast‑paced and evolving environment. In our offices, we value in‑person interactions, similar to those our store associates have with customers. This role is a face‑to‑face, office‑based position, located at Publix’s Lakeland corporate office. What you’ll do: Coordinate applicant processing and paperwork, and facilitate employment screening processes Professionally answer and respond to a large volume of customer calls daily Create, monitor, and facilitate activity related to job requisitions Provide premier customer service to hiring managers, department administrators, and applicants while multitasking various responsibilities Department Human Resources Job Category Administrative Support Description The Employment Office provides signature customer service to job seekers and hiring managers throughout Publix’s corporate offices, distribution centers, manufacturing facilities, and stores. Within the department, the Employment Office Clerk impacts a candidate’s experience and initial impressions of Publix. Ideal candidates for this role have strong customer service skills including professionalism, patience, and a people‑first attitude. They should possess a strong work ethic and have a positive and flexible demeanor to handle a fast‑paced and evolving environment. In our offices, we value in‑person interactions, similar to those our store associates have with customers. This role is a face‑to‑face, office‑based position, located at Publix’s Lakeland corporate office. What you’ll do: Coordinate applicant processing and paperwork, and facilitate employment screening processes Professionally answer and respond to a large volume of customer calls daily Create, monitor, and facilitate activity related to job requisitions Coordinate contingent workforce Provide premier customer service to hiring managers, department administrators, and applicants while multitasking various responsibilities Required Qualifications High school diploma or equivalent experience At least one year of general office experience At least one year of call center experience Basic skills with Microsoft Access, Excel, and PowerPoint Intermediate skills with Microsoft Word Strong written and verbal communication skills Excellent time management skills and the ability to work efficiently in a fast‑paced environment with competing priorities Flexible and adaptable to adjust style and approach in response to differing circumstances Willingness to work extended hours as business needs require Preferred Qualifications Two or more years of clerical experience Bilingual in English and Spanish General knowledge of HR processes and HRIS Basic skills with SAP Intermediate skills with BrassRing Applicant Tracking System (ATS), Employment Eligibility System (EES), Physical Agility Test (PAT), and AMS (Applicant Management System) Knowledge of Publix organizational structure and understanding of company and department policies Benefits Information Employee stock ownership plan that contributes Publix stock to associates each year at no cost An opportunity to purchase additional shares of our privately-held stock 401(k) retirement savings plan Group health, dental and vision plans plan Paid Time Off Paid Parental Leave Short- and long-term disability insurance Tuition reimbursement Free hot lunches (buffet-style) at facilities with a cafeteria Visit our website to see all of our benefits: Year End Bonus To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay. Additional Information Publix Super Markets tops the list of privately‑owned supermarkets in the US. We hold no long‑term debt and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for – and be an owner in – a Fortune 100 company that is widely recognized as a leader in the supermarket industry. For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration‑related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence. #J-18808-Ljbffr Publix Super Markets