Desktop Support Engineer (On-Site)

LanceSoft Inc

Rayville, LA

Job Title: Desktop Support Engineer
Location: Holly Ridge, LA 71269

Job Description:
End-User & Hardware Support

Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.
Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.
Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.

Printer & Conference Room Support

Install, configure, and maintain printers and multifunction devices.
Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.

Networking & Infrastructure

Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.
Rack/stack network equipment, patch cables, and assist with physical connectivity checks.
Provide remote-hands support for server and network teams (cabling, racking, hardware checks).
Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.

Operations & Service Management

Manage incident tickets using ServiceNow-create, update, and close tickets with accurate documentation.
Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.
Maintain accurate asset records for all onsite IT equipment.
Ensure compliance with corporate technology and security policies.

What You Bring
Education & Experience

Degree or technical training in Information Technology (or related field) with 5-7 years of hands-on support experience in a networked, customer-facing environment.
Certifications such as A+, Microsoft, or ITIL are a plus.

Professional Skills

Confident working independently in a fast-paced onsite environment supporting diverse user groups.
Strong time-management skills with the ability to prioritize and multitask.
Excellent interpersonal, verbal, and written communication skills.
Self-driven, detail-oriented, and committed to exceptional service.

Technical Strengths

Hands-on experience with Windows 10/11 , system settings, networking, and device management.
Proficiency with Microsoft 365 apps -Outlook, Word, Excel.
Familiarity with VPN technologies (Cisco AnyConnect or similar).
Experience with Entra ID, Intune, MDM , Active Directory (password resets, user management).
Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.
Experience with WebEx audio/video systems.
Comfortable working with physical data center equipment (rack/stack, patching).

Tools You Know

Must Have: Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.
Good to Have: Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.

Supervisory Responsibilities

This role has no direct reports .

Apply

Vacancy posted 1 day ago

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