Telephonic Triage Nurse

Overview Answer with Care. Guide with Compassion. Support Every Step.

We are seeking a dedicatedTelephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home—literally.

About the Role: Key Responsibilities:

Receive and respond to calls for assigned hospice service areas

Prioritize urgent needs and assess callers’ symptoms to guide care decisions

Assign on-call staff or provide treatment guidance per Plan of Care

Provide education, emotional support, and continuity of care

Collaborate with the interdisciplinary team to manage symptoms and avoid crises

Document all calls accurately in electronic medical record systems

Promote patient/family choices and quality of life at end of life

Participate in Quality Assessment and Performance Improvement programs

Maintain professional and compassionate communication with all stakeholders

Provide triage coverage for multi-state/multi-agency network

We have 3 part-time shifts available, Holidays/weekends may be required.:

Shift 1:

Sun: 11am-7:30pm

Thur: 5pm-1:30am

Sat: 10am-6:30pm

Shift 2:

Sun: 7am-5:30pm

Wed: 5pm-9pm

Sat: 7am-5:30pm

Shift 3:

Sun: 8am-4:30pm

Wed: 5pm-9pm

Sat: 8am-4:30pm

About You Qualifications:

Graduate of an accredited nursing program

Current Registered Nurse (RN) license in a NLC Compact State

Three (3) years of clinical nursing experience

At least two (2) years of experience in hospice, oncology, long-term care, or home health

Bachelor’s degree in nursing (BSN) preferred

Prior experience in telephone triage strongly preferred

Proficiency in EMR systems and Microsoft Office Suite

Current CPR certification, valid driver’s license, and automobile insurance

Work From Home Requirements:

Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)

Dedicated, quiet workspace

Comfortable wearing a headset up to 12 hours

Ability to navigate multiple computer screens (dual monitors + laptop)

Ability to report to nearest Gentiva branch if needed due to equipment issues

Skills and Traits for Success:

Deep knowledge of hospice care and end-of-life needs

Strong patient assessment and communication skills

Ability to remain calm, clear, and compassionate in emotional or urgent situations

Adaptable, dependable, and solutions-focused

Strong documentation and time management capabilities

Sensitivity to diverse backgrounds and experiences

We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem):

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

National & Local Recognition Programs

Teammate Assistance Fund

Additional Full-Time Benefits:

Medical, Dental, Vision Insurance

Mileage Reimbursement or Fleet Vehicle Program

Generous Paid Time Off + 7 Paid Holidays

Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

Free Continuing Education Units (CEUs)

Company-paid Life & Long-Term Disability Insurance

Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to support patients when it matters most?

Legalese

This is a safety-sensitive position

Employee must meet minimum requirements to be eligible for benefits

Where applicable, employee must meet state specific requirements

We are proud to be an EEO employer

We maintain a drug-free workplace

Location Gentiva Hospice

Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader inhospice care, palliative care, home health care, and advanced illnessmanagement, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon

Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care

Home health care: Heartland Home Health

Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

#J-18808-Ljbffr