OPERATIONS ANALYST II

Operations Analyst II

Thank you for your interest in career opportunities with the Florida Department of Health Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team!

Your Specific Responsibilities:

The incumbent if part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Informatics Primary point of contact for required training and utilization of HMS EHR enhancements required for the Clinical division in Polk and Hardee Counties. Advises on technology developments or software enhancements or changes to the HMS EHR. Provides consultation, technical training and support to end users of the HMS EHR. Familiar with the clinical divisions' concepts, practices, and procedures. Work with operations staff to evaluate and recommend new or modified enhancements to HMS EHR to support clients and staff. Evaluate utility of proposed software or hardware technology to HMS EHR. Assist Quality Assurance in testing HMS EHR system operations and processes to ensure proper functioning. Assists in planning, coordinating, and establishing methods, processes, and standards for work performed by staff to ensure HMS EHR needs of end users are achieved. Maintains a current database of all data capture software specific to a division, such as HMS EHR, Eaglesoft, PRISM, etc. for each of the divisions and programs within FDOH- Polk. May participate in studies, assessments, evaluations of data collection, data management, adoption of technology, and use of information to improve clinic and population health. Assists other divisions as appropriate and as requested in evaluation of software and technology enhancements/use in the performance of the respective division's duties. Provides technical assistance to other divisions as requested. Ensures implementation of best practices and adherence to DOH policy related to electronic data transmission, storage, HIPAA, information security standards, data archiving practices, records management, and other aspects of electronic data management. Assists as appropriate in analyzing and identifying appropriate data measuring progression toward goals and objectives of FDOH- Polk and the appropriate division/program. Participates in committees as requested for the evaluation and assessment of various electronic systems used by FDOH- Polk, such as the telephone committee. Participates in statewide HMS EHR user groups and work groups to promote and develop future EHR enhancements to program systems and processes.

HMS Support Remove items from the duplicate list in HMS. Add and remove cash drawers as needed. Create and edit new/existing users as needed. Create/disable position numbers. Unlock charts in HMS for clinical staff. Add providers as needed. Resolve lab errors Maintain help tickets with good documentation. Write effective documentation for solved problems that can be used by other technicians to solve similar or identical problems in the future. Complies with HIPAA and FDOH policies as to privacy and security practices. Performs other duties as required.

Required Knowledge, Skills, and Abilities:

Agency policies and procedures as well as Industry Best Practices related to Scheduling, Eligibility, EHR, Records Security and Safety Computer use – Microsoft Office – Word, Excel, PowerPoint, Eaglesoft, HMS General office procedures, equipment, and practices. Basic financial internal controls Customer Service Techniques Legal Guidance on confidentiality, HIPPA, Medical Records Techniques of effective communication and coaching techniques Methods and uses of data collection Front desk operations including Managed Care Skills in: Excellent computer software use - Microsoft Office – Word, Excel, PowerPoint, HMS, EagleSoft Managing Records within a Healthcare environment Billing, coding in Healthcare Writing and developing written materials (e.g. reports, policies) Time management with multiple priorities Collecting, evaluating, and analyze data, Critical thinking and problem solving Work and coordinate the work of others to accomplish tasks Expert utilization and use of DOH software applications, HMS, Eaglesoft and related programs. Strong computer skills with the ability to use Microsoft Office. Strong verbal and written communication skills with the ability to establish/maintain effective working relationships/correspondence with others Abilities to: Establish and maintain effective working relationships with others. Provide expert advice and support Organize work and data into a logical format meeting timelines Utilize problem-solving techniques to evaluate work against standards Evaluate systems and processes Work independently Perform research to identify best practices or resources Quickly learn, apply, monitor, and train others. Understand and apply rules, regulations, policies and procedures relating to Medical Records Prepare reports relating to clinic and clerical functions, plan, organize, and coordinate work assignments Communicate timely and effectively across a variety of groups and subjects Accurately proof documents and use correct grammar usage. Plan, organize and coordinate work activities while handling multiple priorities and deadlines

Qualifications:

Current Florida Driver License

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click ); Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, including monthly costs, visit

Location: Bartow, FL