Commercial Card Relationship Manager

Support the ongoing management of the Commercial Card relationships as assigned by Region. Build strong relationships with key stakeholders in the company, their teams and internal bank stakeholders. Work with clients to expand program usage, as well as offer additional services, programs and enhancements. Primary Goal: Accelerate revenue and portfolio growth through increasing Commercial/Regional card program production. Partner with assigned Treasury Card Sales Officer and Community Bank regions to improve their commercial credit card production. Promote usage and growth through activation and retention strategies. Be the Truist Commercial Card Brand. Location is flexible and can be remote. Essential Duties and Responsibilities Responsible for assigned regions' Commercial Card production and profitability, attained by partnering with Treasury Card Sales Officers and Regional Banking teams. Manage the client and teammate relationships and grow connections. Maintain a comprehensive understanding of supported credit card products, market opportunities, competitive environment and the short- and long-term goals for Commercial Card. Proactively research changes in payments space and provide findings to the entire CCRM team. Participate in the full Commercial Card sales cycle to attain a successful client experience. Engage with Treasury Card Sales officers to ensure consistency from implementation to realization of new programs. Monitor the pricing of deals (rebate, fees, and rewards) to ensure profitability for each program. Manage the assigned portfolio of programs to ensure retention and growth of Commercial Card spend. Maintain strong relationships with stakeholders, provide monthly/bimonthly touchpoints, and present quarterly client reviews, reporting on hurdles reached and continued growth opportunities. Coach and mentor Level I and II teammates and provide relevant constructive feedback. Be a go-to resource for support of growing teammates. Lead by example. Engage with partners through various channels, including training, regional presentations, and consistent touchpoints to keep the card top of mind. Maintain a detailed understanding of Truist Commercial Card products, platforms and processes. Stay up-to-date on product enhancements and provide clear updates to your team and to regions and partners as appropriate. Qualifications Required Qualifications Undergraduate degree in a Business discipline or equivalent education and related training. 8+ years of Commercial Card industry experience, preferably in sales or account management. Strong leadership skills with proven ability to effectively lead cross-functional projects and think strategically. Ability to work under competing pressures, handle complex and multiple projects/clients, maintaining adherence to deadlines and service levels. Ability to work independently and develop customized solutions for internal and external partners. Preferred Qualifications Industry certifications relating to Commercial Card solutions. Master’s degree in Business. 5+ years of experience working in the Banking industry. Benefits All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify. IER Right to Work. #J-18808-Ljbffr Truist