Ski & Snowboard School Sales and Reservations Supervisor - Winter 2026-27

Ski & Snowboard School Sales and Reservations Supervisor - Winter 2026-27

The Sales & Reservations Supervisor supports guests, Pros, Supervisor peers, and Managers in delivering exceptional guest service while managing Point of Sale (POS) and Ski & Snowboard School (S3) support systems to ensure operational excellence. The Supervisor fosters a healthy and supportive culture focused on professionalism, business development, and technical excellence. This position reports to the School Manager or General Manager.

The budgeted salary range for this position is $62,476 - $72,476. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus. Applications for this position will be considered on a rolling basis.

Essential Job Functions / Key Job Responsibilities

• Prioritize and organize POS, S3 support systems, and administrative requirements based on departmental SOPs, end-of-season analysis, and initiatives
• Supervise, schedule, and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season
• Support business growth, guest experience, and expense management through lesson reconciliation, revenue collection, research, and operational support for Pros, Supervisors, and Managers
• Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team
• Promote excellence in guest service, evaluate experiences, and resolve guest concerns promptly
• Actively observe guest experience and staff performance at key times each day to ensure operational excellence
• Ensure essential information is communicated frequently and accurately across teams
• Collaborate with other departments to enhance product knowledge and expand operational support
• Assist S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities
• Lead employee recognition, disciplinary action, and performance management to develop staff
• Act in the best interest of ASC by supporting business growth, protecting revenue, and investigating underground teaching

Education & Experience Requirements

• High School Diploma or equivalent required, college degree preferred
• Minimum of 1 year of office management experience with a strong focus on guest service and sales operations required
• Minimum of 3 full seasons in the winter sports industry required, preferably with sales and reservations exposure
• Prior experience working with sales and reservations systems in a customer-facing role, demonstrating strong organizational and communication skills preferred

Knowledge, Skills & Abilities

• Strong computer skills including POS software, scheduling software, RTP, ProCard, email, Microsoft products, and other business software
• Comprehensive knowledge of sales operations and guest service principles
• Ability to lead, develop, train, and mentor a team in a fast-paced sales and operational environment
• Excellent communication and collaboration skills for working with internal teams and external partners
• Strong problem-solving skills with the ability to maintain professionalism and composure in guest-facing and high-pressure situations
• Skilled at analyzing sales data to identify trends and prioritize opportunities for revenue growth
• Commitment to delivering exceptional guest experiences and fostering team collaboration
• Ability to multitask and manage competing priorities effectively

Work Environment & Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks