Personal Injury Paralegal

Rice Law is looking for an exceptional person to join our growing personal injury team as a Personal Injury Paralegal.

Prior personal injury experience is a plus—but it isn't the only thing we're looking for. Some of our most successful team members have joined us because they were smart, organized, driven, great with people, and eager to learn.

We can teach our systems and processes. We're looking for someone who brings the work ethic, attention to detail, empathy, communication skills, and desire to succeed.

If you're the person who takes ownership, follows through, enjoys helping people, and wants to become great at what you do, we'd like to meet you.

Description of the Role:

• Serve as a primary point of contact for personal injury clients and develop strong client relationships
• Communicate regularly with clients by telephone, email, and text
• Help clients navigate the personal injury process from intake through settlement
• Maintain organized and accurate case files
• Obtain and track medical records, bills, insurance information, and other case documentation
• Communicate with medical providers, insurance companies, attorneys, and other parties
• Monitor treatment and case progress and proactively follow up when something is outstanding
• Prepare correspondence, settlement demands, and other case-related documents
• Assist attorneys with negotiations and case preparation
• Track deadlines, tasks, and follow-ups
• Maintain detailed notes and accurate information in Clio Manage
• Help prepare settlement documentation and assist with liens and case closing
• Identify problems before they become problems
• Take ownership of assigned cases and help move them toward successful resolution

Who We're Looking For:

• Exceptional attention to detail
• Highly organized and able to manage multiple matters simultaneously
• Excellent telephone and interpersonal skills
• Warm, empathetic, and genuinely enjoys helping people
• Strong written and verbal communication
• Takes ownership and follows through
• Reliable and accountable
• Coachable and receptive to feedback
• Learns quickly and takes good direction
• Comfortable working independently while being part of a team
• Positive, energetic, and solutions-oriented
• Able to prioritize in a fast-paced environment
• Comfortable using technology and learning new systems
• Strong judgment and professionalism
• Motivated by accomplishing goals and being part of a successful team

Preferred Qualifications

• Bachelor's degree preferred
• Personal injury, legal, insurance, medical, or claims experience is a plus, but not required
• Prior customer service, hospitality, or other client-facing experience is strongly valued
• Experience working in a high-performing team environment is a plus
• Experience with Clio Manage or other case-management software is a plus
• Strong computer and technology skills
• Spanish fluency is a significant plus