Facilities Supervisor

Facilities Supervisor

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today.

National Interstate is looking for a Facilities Supervisor to join their team. This individual will work full time out of the Richfield, Ohio office.

Essential Job Functions and Responsibilities

• Coordinates routine inspections and preventive maintenance on HVAC, plumbing, electrical, and lighting systems. Ensures work is completed to standards.
• Assigns and monitors responses to maintenance requests. Provides guidance on troubleshooting issues in office spaces, common areas, and building systems.
• Leads repair work on office furniture, fixtures, and minor structural components.
• Plans and leads grounds maintenance activities, including snow and ice removal operations.
• Coordinates and manages external vendors and contractors for specialized repairs or installations; verifies compliance with specifications and safety requirements.
• Ensures team adherence to company and regulatory safety programs. Conducts safety audits and addresses compliance gaps.
• Reviews and maintains accurate records of maintenance activities, inspections, and repairs. Prepares reports for management as needed.
• Leads emergency response protocols and directs disaster recovery efforts in collaboration with leadership.
• Oversees office moves, furniture setups, and workspace reconfigurations, ensuring minimal disruption to operations.
• May lead the team in providing janitorial support as needed.
• Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent.

Experience: Generally, a minimum of 6 years of experience in building maintenance or a related field.

Scope of Job/Qualifications: Requires a minimum of 2 reports. Responsible for overseeing team priorities and coordinating daily tasks. May occasionally perform tasks alongside direct reports. Operates under policies and procedures with limited oversight. Responsible for performance and coaching of staff and has a participatory role in decisions regarding talent selection, development, and performance management. Maintains advanced knowledge of HVAC, plumbing, electrical, and general building systems. Maintains advanced knowledge of building codes, safety regulations, industry developments, and evolving best practices. Strong problem-solving skills and attention to detail. Provides training to new members of the team.

Company: NIIC National Interstate Insurance Company

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.