Office and Production Coordinator

Job Description

Job Description

Salary: $25.00 - $30.00/hour

The Company

TelemetryX, formerly Access Control Group, is now a wholly owned subsidiary of Pacific Rim Capital (PRC). TelemetryX is a fast-growing provider of agnostic telemetry data and third-party asset management services. TelemetryX centralizes fleet intelligence to transform data into operational power driving continuous improvement across every asset and aspect of fleet operations. Our solutions help clients optimize total cost of ownership, performance, and safety.

Job Summary

We are seeking a proactive and detail-oriented Office and Production Coordinator to support the daily operations of our fast-paced office and warehouse. This role is ideal for someone who thrives in a dynamic environment, enjoys wearing multiple hats, and is passionate about creating a smooth and efficient workplace. This role will support administrative and operational functions while also serving as a go-to resource for internal teams. The role is responsible for maintaining accurate inventory records and ensuring the seamless flow of telematics hardware and components. This position plays a key part in tracking devices, managing shipments, reconciling stock levels, and coordinating with teams across engineering, logistics, and customer support. This roles contributions will directly impact product delivery timelines, asset availability, and customer satisfaction, making them an essential part of our high-tech, fast-moving environment.

Key Responsibilities

Office Administration
Manage office supplies, mail, and vendor relationships.
Coordinate team lunches, meetings, and general office upkeep.
Provide administrative support to leadership as needed, including preparing documents and presentations.
Manage calendars, schedule meetings, and support travel arrangements.
Collaborate with multiple departments to ensure smooth operations.
Cross-Functional Support
Support accounts receivable (AR) and accounts payable (AP) processes.
Assist with order processing, invoicing, and tracking shipments.
Assist with onboarding logistics and employee communications.
Help maintain internal systems and tools used by the team.
Provide backup coverage for other administrative roles as needed.

Inventory Management
Receive, document, and organize incoming telematics hardware and accessories.
Monitor inventory levels and prepare restocking reports to avoid shortages or excess stock.
Coordinate timely movement of inventory between production and storage areas, aligning logistics with business needs, and shipments to partners and customers.
Track hardware assets throughout their lifecycle using digital inventory tools.
Oversee a compact warehouse environment to ensure efficient flow of telematics hardware and materials, including inbound raw components and outbound finished units.
Conduct regular cycle counts (weekly, monthly, annually) to ensure precise inventory accuracy and traceability.
Arrange transportation for inbound and outbound shipments, optimizing costs, timeliness, and service level.
Ensure all outgoing shipments meet standards for packaging, documentation, labeling, and dimensional specifications.
Investigate and proactively address and resolve complex inventory and fulfillment challenges through cross-functional communication and stakeholder coordination, supporting a customer-focused service approach.
Other duties as assigned

Requirements

2+ years of experience in an administrative, office coordinator, or operations support role or 1+ years of inventory control or warehouse experience, preferably in a technology or fleet-related industry.
High school diploma or equivalent required; associate degree or technical coursework in logistics, supply chain, or electronics is a plus.
Adaptive curiosity: you embrace new tools and workflows readily, and continuously look for smarter ways to get things done
Resourcefulness: when processes break down or priorities shift, you find a practical path forward without waiting to be told how
Sound judgment: you know when to act, when to escalate, and how to evaluate information before moving on it, including outputs from AI or automated systems
Team player mentality: you collaborate naturally across departments, share information proactively, and make the people around you easier to work with
Willingness to roll up your sleeves: no task is too small, you take ownership of the full job and follow through without being asked twice
Clear, precise communication: you can articulate needs, flag issues, and document accurately, in writing and in conversation, across teams and to leadership
Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent written and verbal communication skills.
A team player with a positive attitude and a proactive mindset
Familiarity with accounting or ERP systems is a plus. Experience using inventory management software, barcode scanners, or similar tools.
Ability to handle confidential information with discretion.
Familiarity with telematics hardware (e.g., GPS trackers, modems, sensors) and basic handling protocols.
Proactive problem-solver with a track record of identifying and correcting inventory discrepancies.
Reliable and punctual, with a strong sense of ownership and accountability

Compensation and Benefits

Salary: $25.00 $30.00/hour
Performance Bonus: Eligible for a quarterly bonus of up to 10% bringing the total compensation range to $27.50 - $33.00/hour
Health Benefits: Comprehensive medical, dental, vision, and life insurance, along with an Employee Assistance Program and 401(k) plan with company match, available for full-time employees.
Paid Time Off: Accrue three weeks of PTO annually.
Holidays: Enjoy 15.5 paid holidays throughout the year.

TelemetryX is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We welcome and encourage applicants from all backgrounds to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or interview process, please contact the People and Culture department.

We believe that diversity of thought, background, and experience makes us stronger and helps us better serve our employees, customers, and communities.