Technical Support Engineer

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognition's Job Description Role & Responsibilities Troubleshooting system, software, and networking problems Reproducing customer issues in a lab environment Contributing documentation to internal and customer facing knowledge base systems Creating escalation requests and submitting product defect reports to Engineering Testing of patch releases and product updates Qualifications 2 or more years of customer support experience Outstanding written and verbal communication skills Strong people skills, ability to collaborate effectively with customers and other internal teams Familiarity with Linux / UNIX command line tools / environment; perl and/or bash shell scripting Intermediate knowledge of TCP/IP networking, network protocol and packet analysis Familiarity with Snort or other intrusion detection system Desired Skills Experience with MySql or other SQL database Experience with Active Directory or other LDAP implementations Additional Information If you are interested, Feel free to give a call : #J-18808-Ljbffr