Success Manager

Job Description

Job Description

Job title: Success Manager

Reports to: Sr Director, Customer Operations

Department: Acquiring

Location: Remote

Grade: 18

About Priority Commerce: 

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive. 

About the Role:

As a Success Manager, you will own the commercial success of a portfolio of strategic partners and/or clients. This role is heavily revenue-driven and focused on accelerating partner & client-led sales, expansion, and pipeline growth. You will be directly accountable for partner & client revenue performance, forecasting, and execution of growth initiatives that drive measurable business outcomes.

You will act as a trusted commercial advisor to partners & clients, leading strategic revenue conversations, identifying new sales opportunities, and driving adoption across the full product portfolio. By leveraging data such as revenue performance, pipeline health, product penetration, and conversion rates, you will influence partner & client strategy and prioritize initiatives that maximize revenue impact.

Responsibilities: 

• Own and grow partner & client revenue by actively managing pipeline, forecasting performance, and delivering against assigned revenue targets.

• Build and maintain senior-level relationships with key partners & clients, positioning yourself as a trusted sales and growth advisor.

• Develop and execute joint business plans and partner & client success strategies that directly support revenue growth, market expansion, and product adoption.

• Identify, qualify, and drive cross-sell and upsell opportunities across the full PRTH product and services portfolio.

• Lead revenue-focused quarterly business reviews (QBRs), presenting performance insights, pipeline analysis, and growth opportunities.

• Source, advance, and close partner & client-led opportunities.

• Proactively identify partner & client obstacles impacting revenue and work cross-functionally (Sales, Finance, Legal, Product, Engineering) to remove blockers.

• Support contract structuring, pricing strategy, and commercial negotiations to maximize deal value and long-term profitability.

• Drive execution of partner & client-led initiatives, campaigns, and launches that generate measurable pipeline and closed-won revenue.

• Travel up to 50% to engage partners & clients in person, including customer meetings, deal negotiations, industry events, and strategic planning sessions.

What Success Looks Like:

Success in this role is measured by revenue impact and partner & client-driven growth, including:

• Consistently achieving or exceeding partner & client revenue targets.

• Building a healthy, predictable partner & client pipeline with strong conversion rates.

• Expanding wallet share through cross-sell and upsell of products and services.

• Establishing trusted, revenue-focused partner & client relationships with clear joint growth plans.

• Leading high-impact commercial discussions that result in new deals, renewals, and expansions.

• Effectively aligning partner & client performance metrics with company revenue goals, market penetration, and product adoption.

Candidate Requirements:

• 3+ years of experience in Sales, Partner or Client Management, or Account Management within the Payments industry.

• Demonstrated success owning revenue targets, driving pipeline growth, or supporting partner or client-led sales motions.

• Strong experience with partner & client reporting, revenue analysis, and performance tracking.

• Excellent written communication skills with the ability to produce partner & client-ready, revenue-focused presentations and reports.

• Bachelor’s degree or equivalent professional experience.

• Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office.

Preferred Requirements:

• Proven ability to identify and capitalize on new partner & client revenue opportunities.

• Experience managing and reporting against sales KPIs and OKRs (e.g., revenue, pipeline, conversion rates).

• Strong executive communication and presentation skills, particularly in sales and negotiation settings.

• Ability to thrive in a matrixed organization and influence cross-functional stakeholders.

• Strong project management skills with