Call Center Representative

Call Center RepresentativeAre you a people person who thrives on helping others and creating great experiences? Heritage Automotive Group is on the lookout for a friendly, dependable Call Center Representative to be the voice of our service team! In this fast-paced, customer-focused role, you'll assist callers, schedule service appointments, and make every interaction count. If you bring a positive attitude and a passion for great service, we'd love to have you on our team!Primary Responsibilities:Answer all incoming calls.Schedule Service appointments.Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly.Keep up to date with all Toyota and Ford recalls.Track and schedule recalls as parts become available.Respond to all online chats and text messages.Monitor all appointments made online, fixing and calling customers as needed for service.Stay up to date on training through the University of Toyota, dealership-provided training, etc.Other miscellaneous Call Center related tasks as needed.Qualifications:High school diploma or equivalent, with at least one year of customer service experience.Excellent phone etiquette and communication skills—clear, friendly, and professional with every caller.Solid understanding of customer service best practices and a knack for solving problems efficiently.Strong computer skills, including typing, basic office tasks, and the ability to navigate scheduling software.Able to multitask and stay organized while handling multiple calls and inputting information.A team player who works well with others and maintains a positive, professional attitude—even under pressure.Previous experience in the automotive industry is a plus!As a Member of the H-Team, You'll Enjoy:Medical along with dental/life/disability insurance;Immediate accrual of paid time off;Vehicle/parts/ service discounts;Company-paid training and certifications;Flex spending accounts;401(k) with company match;Childcare reimbursement;Free corporate gym membership to The Edge, on-site chiropractors, physical therapists, and other wellness offerings;Free unlimited coffee, community involvement, company events & more!